Reviews (8,719)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

December 11, 2020

I have enjoyed the set up of our account with Facebook/Instagram. It has been very straight forward! Cheers to a better business : )

Life-Cycle-Organics
United States
About 1 hour using the app
October 15, 2020

Easy setup & works smoothly. No tech skills required. I recommend this app for anyone trying to boost their sale on FB.

Green Rebels DK
Denmark
About 1 hour using the app
September 24, 2020

so far so good. Simple and easy to use and will hopefully continue to be that way. It has only been a few days so time will tell

The Dancing Farmer
Australia
About 1 hour using the app
January 26, 2024

Hello,

We have a store on Facebook BUT THERE'S NO WAY to access it now. Our website moved to other Shopify address, and the store is linked to the old Shopify address. When I tried to link Facebook in a new Shopify store it said that I must go to the old store and unlinke the Facebook sales channel, I did that and after that came back and now the error massage says "These assets are already linked to a shop. Since you don’t have permission to edit the catalog connected to this shop, a Business Manager admin must assign you Manage catalog permissions to continue.", but my page IS AN ADMIN. What admin permissions are you referring to if I have the admin role of the page I am trying to reconnect to a new Shopify store ( with the same products); I need to access my Instagram and Facebook store to edit prices ( or relink it fully so the pricing is up to date) but the IG/FB store is NOT ACCESSIBLE through meta business suite AT ALL! The help support on Shopify ( as they mention it will be provided by Meta for those who use this as point of sales) is giving Error page. This all is very frustrating.

Jinshininstitute updated
United States
About 1 hour using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 30, 2020

I used the app and its just perfect
Helped in adds and its very brilliant The algorithm is exceptionally perfect and the adds are very efficient Thanks

Rozzita
United Arab Emirates
About 1 hour using the app
November 2, 2020

Una manera accesible de tener tus redes enlazadas a tu tienda y generar aspectos importantes de comunicación

Lummi
Mexico
About 1 hour using the app
January 10, 2024

Meta is just absolute crap and a massive headache for every single steps that should be easy. To try and start just simply advertise from your Facebook page and get the ad data connected to your shopify is taking me days. First the meta business page was lagging and bugging making me do the same rhings over and over, then once I finally manage to create the pixel and went to install the Facebook and instagram app on my shopify, it started to bug again. After 4 time uninstalling et re installing that horrible app, I managed to connect my store after creating a facebook business account ( thought just my page with my facebook account would be enough but no, has to be another dam account ) DAMM ! I thought I'd be ok then but NOOOO Facebook restricted my business account, probably because its too new ( which doesn't make sense really), I am now unable to complete the connection settings between shopify and facebook and have to wait 24h for a review after providing a code received on my phone and my identity document photo. This is really a joke considering how much money that business is doing, they can't even make basic settings simple for people, they over complicate everything and cross everything together making you go back and forth between platforms non stop for a very simple task. All I wanted was to see the results of my advertising with shopify, nothing else. If I ever manage to get to the point where facebook let me advertise and the connection with shopify works ( pretty sure something will go wrong again) I surely WON'T authorise facebook to sell my products directly on my facebook page because I bet you these sales will be catastrophic and customers will run away, surely there will be problems with payment and order fulfillment etc. A shame from start to finish

The Bloody Store
Australia
About 1 hour using the app
Meta replied January 12, 2024

Hi There,

Thank you for taking time to leave a review with detailed feedback and apologize for the experience you've had so far with us.

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited September 2, 2020

More ads for my professional show, classes + women empowered business, CBB + personal customer servi

CHERRY BOOM BOOM
United States
About 1 hour using the app
October 19, 2020

Facebook offers us the opportunity to increase our web traffic and sales. We have been using it for some time with success. We have just updated to the new shopping app and are looking forward to increased success.

Java Skin Care
United States
About 1 hour using the app
October 19, 2020

Can only review the set up process re. integration with my shopify store for instagram shopping - overall it was very simple and quick to do. Still waiting for approval though, so not in a position to comment on the functioning of the app...

CIORA
United Kingdom
About 1 hour using the app