Reviews (8,325)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Stop spam posting my customer Facebook feed everything a product is updates. So many lost followers and no way to fix this!
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Chris | Shopify
Tried to connect my facebook account
it locked facebook
i now have no facebook and have lost access to my business page
cant contact facebook
so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted.
opened a support ticket with shopify and no one ever got back to me
Says my business manager is not eligible for ads. As a result it has completely removed my pixel from the store and I cannot get it integrated at all. In touch with FB support which takes super long to get back to you. Massive impact on sales a result of this issue. Shopify, please bring back the native integration of the pixel!
Thank you for taking the time to share your feedback and leave a review. When it comes to ad eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Veena, Shopify Support
I installed this app specifically for Facebook Pixel, but automatically, it will create a Facebook Commerce account in your Facebook Business Manager. This account will automatically generate a shop and add your Shopify products to it. After a while, Facebook may request various business details and inform you that your account is at risk of being restricted due to your shop's failure to comply with our Seller Terms. This can happen even if you don't use the commerce account or if you are unaware of what a Facebook Commerce account is !!!
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Terrible: 1) My facebook shop loading speed is a joke: 14 seconds average to load any product.
2) When a costumer goes to the checkout page it bugs, moving the checkout page randomly scaring my clients. 3) Some of my products facebook deactivates them saying they do not comply with their policies but it does not says which policy. So I can not know how to fix it.
Only uploads 1 photo and no longer lets you run a promotion from Facebook commerce manager. Shopify blames Facebook, Facebook blames shopify so nothing can get resolved.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
In the Shopify details say everything is fine and then in the general page says the facebook shop and marketing are not connected.
Thanks for sharing your feedback! That message is referring to the old Facebook Shop and Instagram channels, which are now delisted and inactive. I’ve sent out to an email to you to discuss this further. - Abdalla, Shopify Support
Why is Facebook always finding ways to interrupt the Facebook sales channel? Why is my Channel now disconnected with Shopify? I need to know if I need to keep using this channel or delete it because I'm tired of running into issue after issue.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the unexpected interruptions you are facing on the Facebook channel. These interruptions often happen when changes are made on Facebook's end so I'm going to follow up with you in an email and see where I can help.
Adil | Shopify
Why cant I connect my facebook page to shopify? This is slowing down my progression for no reason. I get this message when I try to connect my shopify, im in CANADA and i cant connect it, what the hell?:
This account can't be selected because checkout on Facebook or Instagram is only available in some countries. If you want to select this account, go back and choose a different checkout method
EDIT: Please dont tell me to go to facebook customer service, it's impossible to talk to a real person, I don't need that written info, its useless. I need to tal kto a real agent.
Hi There,
Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin