Facebook & Instagram

It's the worst App I've ever used! It can't be possible to get blocked and stay blocked for weeks and getting no help of the support. They block your account and the settings because they think your account would be fake (and I used my private account which I've been using since 2012!). Ridiculous!

There is ZERO customer support on the Facebook end. I can appreciate that Shopify is at least trying to help, but after months of trying, I am still not able to connect my Shopify store with FB because of a request from years ago to connect my Etsy shop. Even though I no longer have my Etsy shop connected anywhere on within FB's black hole of a backend they call the Commerce Manager. They are monopolizing a service they cannot even support. It's total BS. I'm giving up on trying to connect FB and Insta, sorry Shopify... I really like you guys and would prefer to route my social media to my Shopify store, but FB is making the connection impossible to move forward with.

Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!

Getting any kind of tech support is very difficult and often unresponsive. Product categories are a nightmare to find and assign. Everything from looking up orders and payouts to managing inventory is incredibly cumbersome and seems designed to frustrate us as merchants.

Never been more frustrated with a sales channel in my entire career. Facebook presents lazy and under payed workers doing way less than minimum. Facebook and Instagram ads managers are in complete shambles. Theres way too many problems to be worth any amount of advertising money.

Do not install this channel, it will just make a mess with your Facebook shop taking control of it and not allowing you anymore to have checkout on Facebook. Just stay in FB with their manager and update your products manually (even if it is a long process). Support is as awful as the channel!

My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but they don't tell me what requirements do not comply with. Nobody helps you.

I am using Official Meta App. It is so slow and doesn't respond system.

2. After so much effect, it connects my personal Facebook profile and says the account is restricted.

All systems are automatic, So what should I do?

I'm really having a hard time connecting Instagram to my Shopify account, despite repeated attempts, and supposedly being approved by Meta / Facebook... Not sure what to do.

Installing Shopify's Facebook Channel one of the worst decisions I made in terms of using Shopify integration for third-party features. I had an approved shop running on Facebook for years. This time it had tons of errors and re-installation. It was approved, but when I reinstalled it to fix errors (per Shopify CS team direction), Facebook suddenly rejected it. Then I uninstalled the channel again and Shopify remained an admin on my Facebook business account, and could not be removed without permission. On top of that both Shopify and Facebook gave lousy support for this integration. My Facebook page hasn't been the same since, and Facebook suddenly didn't trust my login and temporarily blocked me from my own page.