Facebook & Instagram , 4,715 reviews
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0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!
Hi there,
Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.
Charlotte | Shopify
el canal de ventas no abre
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña. Si necesita más ayuda, comuníquese con nuestro equipo de soporte comercial a través de este enlace:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Meta soporte].
This was a waste of my time. So hard to use and syncing did nothing. None of my product synced over.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Ya no sé que más hacer para sincronizar shopify con facebook e instagram. Necesito ayuda de soporte.
What a pile of garbage.
I just wanted to get my products over onto Instagram. To do this, I needed to create a Facebook account. I'm not on Facebook. I deleted my account 2 years ago. So, I created a new account for the purpose of pulling data to Instagram.
Within minutes my account is suspended. I appeal the decision and I hear back after 24 hours that the suspension is permanent. Great. This was after I created a page for my business and created a username for it.
So after this, I try again. Create a new account, create a new business page on Facebook but can't use the same username as someone already uses it (me!!).
And, as soon as I try and get it linking to Shopify, bang. Account suspended. Now pending review again but not holding my breath.
The most overly complicated, unstable system on the planet. I wont be trying a third time.
Shocking fb restricted my entire business manager from running ads for no reason and the only thing I did was submit 3 ads which all got approved! Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago
Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Horrible, I downloaded the app and once I connected my Facebook it did not allow me to create a business manager for no reason at all. So I deleted the app and it wont let me download it into my store again, it states there is an error with the URL. Time is of essence I just subscribed to pay monthly and need to advertise my products. Please fix @Shopify Support
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing when it comes to creating a Facebook Business Manager. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....
I can't even get this app setup much less use it. Right after I install the app, I get an error that reads "Sorry, something went wrong". I talked to support and they got the same error. I've installed and uninstalled numerous times and I still can get passed that error. Even the Shopify support doesn't know what's wrong with it. How is it possible to have such an important app not even load after installation?
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support