Reviews (8,041)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.
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It does not work. We are getting errors, the app is not even opening. When we tried to open it says: "Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home"
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support
Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Impossible to work because Facebook considers the .CSV lists to be incomplete and cannot be solved if you are not familiar with programming
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Si pudiera darle -10 estrellas lo haria! es HORRIBLE ESTA APP me restringeron permanentemente mis 2 cuentas FB & IG, dato curioso si uno abre otra pagina la acepta pero con errores al subir productos y lo que es peor uno tiene que crear un nuevo nombre, asi que toda la papeleria no sirve. NO LA USEN!!!!!
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
terrible add on the app doesn't allow me to connect or allow me to active my shop and has been stuck in review for about a month now SCAM!! WOULD GIVE IT A ZERO BUT DOESNT LET YOU
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
App funktioniert, aber es können keine Kampagne erstellt werden. Ich werde zu FB verwiesen, aber die können nichts machen, da die App schuld ist. Naja, super Support würde ich sagen. Auf FB schieben und selbst den Fehler verursachen, denn manuell kann ich Kampagnen erstellen. Wofür benötige ich dann die App? Achja, Instagram Verbindung funktioniert bis heute nicht
Hello, I need to reinstall the facebook channel app, however, like others, I am also not able to reinstall it. . Page not found every time I try to reinstall. I also need to run ads asap. The app is great, if I can get it reinstalled! Thank you.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with installing the Facebook Channel. I'm going to look into this and follow up with you in an email to open up lines of communication to help you further.
Adil | Shopify
This thing causes depression. Avoid it.
I remove the Facebook sales channel. It became a nightmare, very depressing to find yourself violating, restricted, warned, threatened to lock down your business for no reason, very routine, no support, even support team doesn't know how to fix..You will just receive some links take you to no where.. a lot of confusions, and more of time wasted. And finally, depression to the extent I don't want my eyes to see this mess in front of me. I try to remove business manager but I cannot, and the support team cannot even help.
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
No sirve, no me pude meter. Hay que partir por que se necesita cuenta de Facebook, no se puede sólo con instagram, así que hay que hacerse una de Facebook. ¿El problema? No te puedes hacer una cuenta de tienda sin antes tener una personal para enlazarla a la cuenta de tienda. ¿El problema? Es que si te creaste antes la de Instagram, ya cagaste.
No la recomiendo, y no es necesaria. No la descarguen, no gasten su tiempo en esto. Con razón Meta va en picada hacia abajo.
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
My website is blocked in Facebook page. There is no pre intimation about this blockage. And there is no clear guidance about this problem.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support