Reviews (8,041)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.
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Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel,...
Hi There!
Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
APLICATIVO HORRIVEL NÃO CONSIGO CONECTAR COM MINHAS CONTAS ! NOTA -1000000000000000000000000000000000000000
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
[MetaSuporte].
doesnt work at all cant add products to store, or connect , no help from Facebook please fix this .
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
HI.3 DAYS AGO YOUR APPLICATION CHARGE SOME FEE FROM MY CREDIT CARD. BUT I NEVER PUT MY INFORMATION. HOW IS IT POSSIBLE? MY BANK INFIRM ME AND I CANNOT FIND ANY PLACE WHERE I LUNCH MY COMPLAINT SO I AM MENTIONING MINE COMPLAINT HERE IN REVIEW. GUIDE ME ON HOW I CAN GET BACK YOUR CHARGED FEE. MY EMAIL ID IS NABEELFSD@GMAIL.COM
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
it's a nightmare to setup, terrible privacy issues, Meta will edit all your products, all your clients e-mails, phone numbers and addresses.
Shopify will get to read all your facebook and instagram messages in return.
it's a horrible idea!
Hi there!
Paola here with Shopify. Thank you for taking the time to let us know about your experience. We really appreciate that!
I completely understand your privacy concerns! The permissions requested are vetted by both Shopify and Meta privacy teams so that they are appropriate to do the tasks requested and nothing more. These types of permissions allow services like automated responses, related searches and in some instances continued conversations. Many similar predictive text algorithms are already in place in everyday life. Rest assured, however, that Shopify takes privacy matters very seriously.
I will be reaching out to you shortly with more details on how to get the channel setup and to answer any further privacy concern you may have.
I look forward to speaking to you!
Paola | Shopify
I cant use to Facebook shop, Instagram shop. i dont know. Build Credit. I make 1.3K person my page. If access More Person that. Facebook told me talk to shopify. shopify told me talk to Facebook
How can i do that. Plz tell me.
Hi there,
William here from Shopify support. I recognize that you did not receive the level of support you're expecting, I'll reach out to you via email to make this right. Any feedback you provide will be passed on to the developers as well.
William | Shopify Support Specialist
SIMPLESMENTE UM LIXO DE APP, PQP COMO ME ESTRESSEI COM ESSA MERDA, SUPORTE UM LIXO, TOMEI BLOCK EM TUDO SEM MOTIVO, NAO CONSIGO NEM MUDAR O PIXEL CONECTADO A MINHA LOJA. IMPOSSIVEL VERIFICAR SUA CONTA SE VC ESTÁ COMEÇANDO, UMA PERDA DE TEMPO E TBM DE GRANA, POIS DEIXEI DE VENDER ESSES DIAS POR CAUSA DISSO AQUI!
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
[MetaSuporte].
It's been months this app isn't working. Questions re all over the web but NO ANSWER Nothing works, facebook. And when we mail you you just send us the tutorial. Don't you think we tried dozens of times already ?
Thank you for leaving a review and sharing your experience. I'd like to hear more about the issues you are currently facing to ensure you are set up, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
Slow and convoluted; make it a 1-2-3 step process, i am searching all over the left hand nav bar for buttons to push to verify and check status. Make it easy to roll over, not so byzantine
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
What was supposed to be a very simple process of linking accounts and verifying information turned out to be one most annoying and painful setup processes for my store yet! The first and the biggest issue that I have with the service was the lack of customer service. I needed to upload documents that verify me as person and my LLC as a legitimate business. The directions were straightforward- simply upload the picture document and hit next; however, no matter how many ways that I went about uploading the documents- the documents were deemed invalid or didn't fit size requirement! Because of this, my business (as I type this) is being flagged and is subject to restriction! All because I cannot upload my required documents. Also I was given a 24hr notice to upload the document or else the account would be restricted; this where the lack of live customer service is beyond infuriating! This is an issue that needs to fixed right away.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].