Reviews (9,232)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

November 22, 2024

None of my stuff appears to sync correctly. The campaigns don't show up. It's kind of a mess.

PandoraJGifts
United States
Over 3 years using the app
November 28, 2024

still waiting for them to finsish the review on my store that was almost a year ago so I can use facebook and instagram for my shop....................................

Trendy treasure
Canada
3 months using the app
November 7, 2024

Ive really been a facebook advocate until this weeks struggle . After having my ad account disabled, the Facebook team did nothing to help resolve the issue but instead kept sending me automated messages that don't help a beginner understand where they went wrong and how they could change their practices to suit Facebook policies. I wish they could be more helpful and resolve the case without sending my business into the ground before it even has a chance to stand.

Air Trade C0de
United States
About 2 months using the app
November 27, 2024

There is a serious issue re the integration of Facebook/Meta verification for my store. I have now spent over 1 week trying to sort this and spent over an hour in a phone call with Meta direct via the Shopify 'Help'. Meta themselves claim whilst they reset all my details and asked me to resubmit the same impasse results so I am in an endless loop with a store that whilst the catalogue connects will not validate my FB and Instagram shopping links which without the store is worthless. I am left not knowing what to do?

minki.design
Australia
29 days using the app
February 7, 2025

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

House Factory
Spain
Over 2 years using the app
February 9, 2025

on shopify I am told everything is active but on Facebook it says Your Meta pixel is not active

Windfall
United Kingdom
29 days using the app
January 27, 2025

SO many bugs and it constantly logs me out and I am stuck on an infinite loop of connecting my facebook to my shopify store

The Unveiled Faces
United States
3 months using the app
Edited January 15, 2025

For a $trillion company this is one of the worst apps i have ever dealt with.
UPDATE- Looks like Shopify and Meta auto-synced all discount codes to FB Shops- so all of your Loyalty codes, etc got synced to Meta Shops - why would anyone in either dev team do that?
Support is non existent, chat is terrible - either they do not know what is going on or they send you a Help page link.
Simply put this Meta channel will not work with products that have multiple variants - like size AND color - unless you have a unique url for EVERY option
If you use an app like Globo to set up color options it will not be recognized by FB or IG shops - so i would not bother.
Also you will miss out on proper on site messaging like popups, cross sells, email collection, etc
It was a massive waste of time for me and we ended up with lots of orders for bracelets of a certain size but no leather color - so no way to know what to ship.
Truly shocking that Meta would outsource support to India or wherever - what are they copying Amazon??

Lizzy James
United States
About 2 years using the app
January 2, 2025

i m not a happy seller nothing improve

MZ Systems online store
Canada
4 months using the app
January 6, 2025

I'm still waiting for approval

Hayz Creations
United Kingdom
Over 1 year using the app