Reviews (8,343)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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Monumentally poor support. Installed our Pixel the way they wanted us to over two months ago. Issues from day one with data not firing properly. I've been passed from pillar to post through their "support" teams and yet nothing is getting fixed. We're going to have to look for an alternative method of connecting our Meta Pixel to our store.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Ads aren't performing for the past week, and it shows unsupported on shopify. Tracking is wayyy off through pixel, if anyone knows how to solve this issue, please help
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Tried, but for some reason it says I they can't publish the shops page. Everything else worked fine, they can collect information, the pixels will work, but I can't post my products for free on Shops page...
Hi there!
Ashley here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.
I look forward to chatting with you!
Ashley | Support Shopify
I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.
"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support
“There’s no page at this address
Check the URL and try again, or use the search bar to find what you need” I have this now 2 days.. Who can help me whit this.
Hi there,
My name is Jacqui from Shopify Support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issue you are seeing with Facebook. Although it does seem to be resolved now, I'm going to follow up with you in an email and see if you still need help.
Jacqui | Shopify Support Specialist
Literally horrible! I cant explain how many times and different ways of getting my shopify to connect to instagram and getting my facebook connected as well. it has been a total nightmare and the guides are NOT CLEAR . im ready to give up on shopify all together because I would like it for my instagram but it literally doesnt seem worth it to me anymore. this is my first 1 star review ever ive been reading and trying things for hours and nothing.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I cannot get this app setup in order to sync my Facebook and Instagram. I have installed the app, but when I go to open the sales channel, I get an error that reads "Sorry, something went wrong". Please fix this issue asap, it is effecting my ability to make sales and integrate my products.
Hi there,
William here from Shopify support, thanks so much for using the Facebook sales channel. I recognize that you've been affected by this issue affecting multiple merchants right now and I'll reach out to you to provide an update. Please watch for my upcoming email.
William | Marketplaces Support Specialist
Shopify
its not working sdsddsdsdsdsdsdsdsdsdsdsdsdfwfewfvdsaFGETBGWRYN5UMI,O.P7O,MRTNFVDAzHKUYLI;OIULJDFsdgnhmjf,kg.jlh/j.kgh,jmdhfgvacsAX
Thank you for leaving a review and sharing your feedback. I want to ensure you are getting the most out of the app and I would like to hear more about the issues you are currently facing. I'll be sending you an email shortly to discuss. Look forward to hearing back. - Anna, Shopify Support
DONT EVEN CONNECT AND NO SUPPORT CUSTOMER SERVICE THERE IS NIT MUCH TO SAY BUT THIS REVIEW WANT ME TO SAY SO I WILL SAT FACEBOOK IS PATHETIC AND OUTDATED
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].