Reviews (8,024)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

February 21, 2022

If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!

Personalized Gift Outlet
United States
About 1 month using the app
Meta replied February 24, 2022

Hey there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.

Nate l Shopify

Edited December 1, 2020

NOTHING BUT PROBLEMS WITH FACEBOOK. I NOW OFFICIALLY HATE FACEBOOK. WASTED SO MUCH TIME WITH THESE BOZOS. The app developer responses are robotic as they are same for every piss poor review. I'm just going to completely disconnect from SHOPIFY ALL TOGETHER. Im sick and tired of wasting time and MAKING NO MONEY.

ShopMyDecor.com
United States
About 1 month using the app
Meta replied December 2, 2020

Thank you for taking the time to leave your review. Your feedback is extremely important to us. I would like to get in touch with you to learn more about the issues you are currently facing. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support

November 4, 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

dmgwellness2019
United States
About 1 month using the app
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

September 30, 2020

This will not work on a Shopify Lite plan ($9/month) which is exactly the plan we chose specifically to sell through Facebook and instagram. This channel has replace the Facebook Shop channel, which DID work on the $9 plan, but alas, that is no longer available on the app store. Good bye Shopify account, uninstalling.

Divine Dogs Shop
Australia
About 1 month using the app
Meta replied October 1, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

May 16, 2023

Hola, estoy intententando conectar la aplicación a mi cienta de Facebook pero inmediatamente sale un error y no puedo avanzar, he desistalado la app varias veces pero siempre sale lo mismo....como debo proceder para poder realizar correctamente la instalación y poder empezar a trabajar?

Ecomzone Colombia
Colombia
About 1 month using the app
Meta replied May 22, 2023

¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.

Gracias,
[Metasoporte].

October 4, 2022

No funciona! Cuando intento abrir el canal y conectar mi cuenta, me envía a esta dirección https://business.facebook.com/out_of_scope_redirect/?in_business_subdomain=1#_=_ En la pantalla sólo un mensaje:
"Este contenido no está disponible" Simplemente, no funciona

dshoppingclub
Mexico
About 1 month using the app
November 5, 2023

Horrible instructions are not clear.

QSIMEK
United States
About 1 month using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

June 27, 2022

worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up

House Twenty Two
United States
About 1 month using the app
Meta replied June 29, 2022

Hi there,

William here from Shopify support, thank you for taking the time to review the Facebook app on Shopify. I see that you've not been satisfied with the support you previously received. If you're open to trying again I'll send you an email to follow up and assist with account specific instructions.

William | Marketplaces Support Specialist
Shopify

November 3, 2021

I used to be approved for shop on Instagram (where 95% of my sales come from) when I was with Etsy uploading products myself. I thought switching over to Shopify would be useful as the catalogue updates by itself but apparently whatever integration they had is now broken.
Im loosing hundreds of dollars worth of sales. Going to go back to Etsy and uploading the items myself. Shopify support has admitted that something is broken in their integration and I bet it's because Instagram and Facebook are trying to make it so that you only need a shop on their platform without using a 3rd party like Shopify.

Gypsea Tribe
United States
About 1 month using the app
Meta replied November 4, 2021

Hi there,

William here from Shopify support. I see you're having trouble with Instagram shopping through the Facebook app built by us at Shopify. You've highlighted the issue well with your review that there are changes being made in ecommerce as a whole and we're doing our best to keep up with these changes. I'll reach out to you to discuss the account specific concerns you have, please watch for my email.

William | Shopify Support Advisor

Edited December 16, 2022

The Facebook sales channel is an absolute joke. I have tried to get a hold of customer service for weeks, if not months, and my account is still prohibited from selling on there. I got banned from selling on their channel before having entered any items into the store. I am a registered business in my country and I am set to become a diamond dealer next week, perhaps I should be happy the $100 million dollars worth of loose diamonds I am adding to my inventory won't be shown on your failing website.

House of Diamonti
United States
About 1 month using the app
Meta replied December 16, 2022

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin