Reviews (8,250)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

September 2, 2024

terrible, all this account making garbage. forces you to make a facebook account, a page, even if you just want an instagram shop

Vintejj
United Kingdom
About 1 month using the app
August 25, 2024

I can't understand anything and been trying to connect for 8 months now.. very complicated.. bad instructions

AkueShop
Germany
6 months using the app
July 29, 2024

I've had a horrible experience so far. It was so confusing and because i have 3 face book and Instagram accounts it got even messier when it came down to user rolls and assigning assets. Also, The business manager and the commerce manager and the add manager is toooooo much. Also the shop.. No ne knows how to find it. No ONE!. Not user friendly at all and you basically need a User manual to operate it.

Vib3Vault
United States
3 months using the app
July 25, 2024

We provide, at wholesale prices, all the candle making supplies you need wax, wick, fragrance, classes, diffusers, burners, tea lights, Moulds and more. Shop on-line our experienced staff are always ready to assist.

Wekstar
Australia
Over 1 year using the app
October 1, 2024

I am not having a good experience with facebook at the moment at all

ZenHive
United Kingdom
2 months using the app
July 27, 2024

its been more than 2 moths since i started the process of connecting my shopify store to instagram and i havent been able, its in the process of validation but hasnt moved since.

TELHA
Mexico
Almost 2 years using the app
July 11, 2024

The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved.

If these were auto connect, I would rate 5 star and be a forever loyal user.

Sabrina Tanaka Art
Canada
Over 1 year using the app
July 25, 2024

Doesn't work. When I log into Facebook it tells me I don't have access to this feature yet. I've tried switching over to my FB business page and then logging in from Shopify but it tells me I have to switch back to my personal account first.

Soul Caffeine
United States
4 months using the app
November 9, 2024

It has gone downhill, why I am forced to create facebook and instagram shops just to connect to pixel and advertise? I do not need these shops, I have already got Shopify.

Captain Make
Australia
1 day using the app
September 22, 2024

Because it is very difficult to use.

Gotta Have That Tshirt
United States
About 2 months using the app