Reviews (9,294)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

August 3, 2024

you are not giving me permission to make ads, i have waited more then 4 weeks to be verified

GlobalGoods
Australia
4 months using the app
November 5, 2022

Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."

Steel Roots Market
United States
About 3 years using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide ...

Edited April 11, 2024

Can't connect my store to Facebook
Can't get any help Shopify says its Facebook
Shopify please fix this or make it easier

Dolly and Monroe Boutique LLC
United States
About 3 years using the app
Meta replied February 9, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business ...

November 12, 2023

it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.

Sleep Late
United States
Over 2 years using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business ...

July 15, 2022

Despues de varios intentos seguimos sin poder conectar nuestra tienda a nuestra pagina de facebook.

TERRASANA
Colombia
Over 2 years using the app
June 4, 2022

Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone

The Magnolia Cottage Boutique
United States
Over 2 years using the app
Meta replied June 7, 2022

Hi there,

My name is William, I work at Shopify as a support specialist. I can definitely sympathize that having your account compromised is not a pleasant experience and we ...

November 1, 2022

I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?

Oh Hello Maker
United Kingdom
Over 2 years using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide ...

November 16, 2022

Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante ...

Gut Gut
Brazil
Over 2 years using the app
Meta replied November 16, 2022

Olá!

Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e ...

October 11, 2022

Facebook is constantly rejecting my products saying that if violates policy although I am a licensed retailer for everything I put in my shop. Also, there is no way to appeal FB’s reasoning for rejecting the product

Rustic Charm Decor & Boutique
United States
Over 2 years using the app
Meta replied October 12, 2022

Hi there!

Ashley here with Shopify! Thank you for your time in giving us your feedback. I understand that having your products disapproved can be frustrating. This is highly ...

March 26, 2021

This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.

Dogwood Harbor
United States
Over 2 years using the app
Meta replied March 29, 2021

Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to ...