Reviews (8,197)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 8, 2024

não sei nem testei

Ricaly
Brazil
9 months using the app
July 21, 2024

its good but slow

SleekLayersUK
United Kingdom
3 months using the app
October 24, 2024

bra support men tar väldigt lång tid att synkronisera butikerna

TryggTass
Sweden
9 days using the app
July 22, 2024

Vou testar hoje, quero ver como irá performar, se fluir tudo bem darei 5 estrelas, e obrigado Meta por disponibilizar o aplicativo para nós. Deus abençoe e volto já já para avaliar novamente.

Motorix
Brazil
3 months using the app
December 29, 2023

The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.

Pintody
United States
Over 4 years using the app
Meta replied January 5, 2024

Hi There,

Thank you for taking time to leave a review with detailed feedback!

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 3, 2024

plataforma difícil de solucionar problemas e muito exigente em suas politicas, não é muito assertiva com a orientação e nem intuitiva para ajudar solucionar dificuldades

Ponza Magazine
Brazil
2 months using the app
Edited July 21, 2024

The verifying process was complicated but understandable.

Dynadevice
Australia
8 months using the app
August 19, 2024

No me esta dejando publicitar mi contenido en Instagram

NAR
Spain
About 1 month using the app
September 11, 2024

bien

miastra
France
9 months using the app
December 22, 2023

A couple of big issues we have are:

1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function.

2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand.

3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.

Maroon Bell Outdoor®
United States
Over 3 years using the app
Meta replied December 29, 2023

Hi There,

Thank you for taking time to leave a review with detailed feedback!

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support