Reviews (8,006)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

November 2, 2022

Can't be installed, being stuck on connecting business assets - surely a big problem. Please fix this asap

Evershoppen
Denmark
19 days using the app
Meta replied November 3, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

September 28, 2021

Comme beaucoup de personnes, compte marchand refusé sans aucune explication et sans moyen de réexaminer le compte.

Glossy Résine
France
19 days using the app
September 4, 2020

Horrible. It's been a week and i still can't get by facebook terms to load. Forever thinking on the spinning wheel.

backhouse fragrances
United States
19 days using the app
Meta replied September 5, 2020

Thank you for your feedback! It sounds like you are having trouble with the set up process. This is likely a browser-related issue, but I will send you an email shortly so that we can look into this together. -Emily, Shopify Support

September 6, 2022

I had to uninstall nothing it wasn't connecting to Facebook, it was so frustrating, my shop wasn't showing either.

ASOLAH
United Kingdom
18 days using the app
Meta replied September 7, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you were facing!

Vance | Shopify

February 3, 2021

To advertise that FB links easily & seamlessly to Shopify is misleading and false. For some users, perhaps it does, but if you’re one of the denied...I can almost guarantee you will be as disappointed as me. My shop (selling painted furniture) hasn't been published bc apparently it doesn't comply with FB Commerce eligibility requirements. Like other reviewers, the specific non-compliance requirements aren’t highlighted, you just get a link to ALL of them. Undoubtedly the reply to this feedback will be that “this situation is entirely controlled by FB and out of Shopify’s hands”. If that’s the case, how does Shopify not have a direct line to FB for their customers for issues like these? This is not a unique problem (read all the 1 star reviews). 4 unanswered support requests from 18 Jan onward, 7 different forums and nearly 2 hours on Shopify chat and still no fix. Though I did get some advice from Shopify chat...and I quote “There are also other forms of social media advertising that you can look at as well. There is Pinterest, TikTok and Snapchat. I can definitely see your furniture on Pinterest : ) it suits that demographic. And if you can make some cool videos with TikTok, who knows! Maybe you can find success outside of Facebook” I’m speechless.

Salvaged Alchemy
United Kingdom
18 days using the app
Meta replied February 6, 2021

Thank you for taking the time to leave your feedback and sharing your experience. Undoubtedly, I can certainly see how this has been a very frustrating experience given you are still waiting to hear back from Facebook. I understand you are wanting Shopify to help further along the review process with Facebook and although we would love to be able to help, we do not have a direct line to Facebook support at this time. Please do keep in mind that Facebook is a third party platform and, as such, they do not share with us the reasons why a commerce account was not approved. From our end we can only see what is not working, but Facebook does not tell us why it is not working. Hence, this why Facebook Support are the only ones capable of giving you a precise answer and reviewing your account.

Merchant feedback is very important to us, so rest assured I will be sharing your review with our developers to see if this would be possible in the future. Even though, we were not able to give you more information on why your commerce account was not approved by Facebook, I still want to ensure you have all the resources to contact Facebook so they can look into this for you. I will be sending you an email shortly to discuss. - Anna, Shopify Support

February 7, 2022

My store cannot sell its products on Facebook. I still want to use the FB pixel. I've tried to install the Facebook app and (FB messenger separately) a number of times. Clicking Install App redirects me here: https://ethos-numerology.myshopify.com/admin/apps/21d07b9a03ab6e538a053381def7b15d/?hmac=0ee9b1019ebbe91d546d430ba54a26c324193739656698059c71f46421f18e82&shop=ethos-numerology.myshopify.com×tamp=1644294176 And the error message says: There’s no page at this address - Check the URL and try again, or use the search bar to find what you need.

Ethos Numerology
United States
17 days using the app
Meta replied February 9, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

September 22, 2021

They refuse to approve me for a commerce account and don't give my any information as to why. They don't care about their customers and don't want to fix any issues. This has really negatively effected my business.

Dondi Vintage
United States
17 days using the app
Meta replied September 24, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the getting your Commerce Account approved. Please understand that Commerce Account approvals are completely handled by Facebook as Shopify has no hand in the decision made. I do want to see the Facebook Channel working for you so I'm going to follow up with you in an email to share some more information with you that can help resolve the issue.

Adil | Shopify

November 17, 2021

Bad app, I don't think Facebook support knows about it because they are lazy and don't want to communicate with people

PEONYRILLA
Saudi Arabia
16 days using the app
Meta replied November 17, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

August 8, 2023

Facebook ad is the worst way to get started. They do not help you in any way. I cannot view my ad, I cannot get support to help me at all.

Greg's
United States
16 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

December 13, 2020

Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.

Nugae galleria
Italy
16 days using the app
Meta replied December 15, 2020

Thanks for sharing your feedback! That definitely sounds frustrating! On that note, I'd love to help as much as I can from our end. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support