Reviews (8,325)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

May 7, 2022

Attention, problem on the selection of the targeting country, you cannot select countries . Problem to be solved as soon as possible !

Glioza
France
25 days using the app
Meta replied May 10, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you were facing completing the setup of Facebook marketing. The issue with not being able to select a target country has since been resolved. I will also send a follow up email with you to confirm you were able to successfully complete this setup.

Jason | Shopify

August 29, 2022

This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.

Soul Snatch Store
Netherlands
25 days using the app
Meta replied August 31, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team.

Charlotte | Shopify

Edited October 8, 2022

Facebook app is slow. I have been waiting for a month and its still in review. I even emailed Facebook and they are no help. They just say keep waiting.

AEROBREW COFFEE COMPANY
United States
24 days using the app
Meta replied October 11, 2022

Hi there!

Paola here with Shopify! Thank you for your time in giving us your feedback. I understand that waiting for the review can be frustrating. This is highly dependent on Facebook, which means us at Shopify do not have a hand in getting your shop approved faster for you. However, I will be reaching out to you shortly to understand what is happening and provide you with necessary resources.

I look forward to chatting with you soon!

Paola | Shopify Support

December 9, 2020

Total joke. Tried to connect TWO shopify stores to Facebook, both rejected with this message: "After a requested review of this commerce account, we confirmed that it doesn't comply with our Commerce Eligibility Requirements, so your shop isn't visible to potential customers." After wasting countless hours with customer service, shutting it all down.

YEWstore
United States
24 days using the app
Meta replied December 10, 2020

Thanks for sharing your feedback! I can understand how that may be frustrating, especially if you were working hard to get the app setup. However, Facebook does have a requirements that need to be met in order to sell on their platform. I’ve sent out to an email to discuss this further. I hope to hear back from you! - Abdalla, Shopify Support

September 18, 2020

Everytime I try to sync Shopify and the Facebook Channel under the tabs "Sales Channel" it allows me to put in my login information, and I get a popup saying "Sorry something went wrong. We are working on it and we'll get it fixed as soon as we can. I have uninstalled the app, cleared my cache, used a differrent browser, and nothing seems to work.

HerHairFein
United States
23 days using the app
Meta replied September 21, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

November 4, 2020

Useless app... Having endless errors since installing it... And both Shopify and FB support team are not helpful at all. Have been trying to fix the tech issue for months and still no solution. No money will be spent this year on FB ads now.

PetAmi
United States
22 days using the app
Meta replied November 5, 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are experiencing some issues when installing the app. I'll be following up via email to discuss shortly. - Anna, Shopify Support

July 25, 2022

I have been trying to sync my Shop with Facebook for the past month. When I try to update my phone number, Facebook says they sent me a verification code but I never receive one. I have been doing this periodically, because you are allowed a limited amount of requests for the verification code per day.

Must Love Dogs Hawaii
United States
22 days using the app
Meta replied July 29, 2022

Hi there,

Vance here from Shopify. Thank you taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to help you work through the phone verification issue you described.

Talk soon!

Vance | Shopify

September 28, 2020

BUGGY PIECE OF S
GET BACK FACEBOOK PIXEL ID FORM Now your social account review will kill your business, congratulations!
No FB social account (Even if you are agency) — NO WORKING SHOP WITH FB Right now I can't reconnect account which is under review because of BUG - A LOT OF STEPS OF POTENTIAL BUGS and ISSUES ADDED WITH THIS APP. BUSINESS GOING TO BE HARDER - THANK YOU SHOPIFY!
HELLO WOOCOMMERCE & CLICKFUNNELS! GET FACEBOOK PIXEL BACK

muust.co
Hong Kong SAR
21 days using the app
Meta replied September 29, 2020

Thanks for sharing your feedback! I can definitely understand your frustration with this new change. We work hard to improve our app functionality, so I’d like to look into this further with you. I’ve sent out to an email to you and we can discuss further there. - Abdalla, Shopify Support

October 9, 2020

Facebook Business Manager is terrible and when you encounter issues there is absolutely zero human support to resolve simple issues - my ad account was disabled (despite not even having tried to run any ads as I was just setting it up). I have spent the best part of my week trying to get my issues resolved and to be honest it has delayed my business launch by a week. Facebook Need to create a dedicated support for this.

my pet lamb
United Kingdom
21 days using the app
Meta replied October 13, 2020

Thanks for sharing your feedback! I definitely understand the frustration of not receiving support when you really need it. I want to get to the bottom of this with you, and in that regard, I’ve sent out to an email to you. I hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 9, 2023

It will not let me connect Facebook/Instagram to my Shopify Store due to violating their content policy. I only currently have a hat for sale and it is just up there for a test really. I am just getting set up for affiliate marketing. This is crazy! I see no way to discuss or resolve this!

HeyJoes’s Promos
United States
21 days using the app
Meta replied September 15, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].