Reviews (7,993)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

December 25, 2021

Trying to remove this app from shopify but my shop still shows up on my facebook business page. Please remove the app from my facebook business page i have already uninstalled it.

Sonya's Warehouse
United States
15 days using the app
Meta replied December 25, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing. I'm going to follow up with you in an email to open up lines of communication and see where I can help.

Adil | Shopify

December 16, 2020

Absolutely terrible support. No matter if you follow the policies, you are bound to get your ad account disabled and then there's no telling when you will get your account reviewed. NO CUSTOMER SUPPORT WHATSOEVER!! Your ad creatives will get taken down, re allowed and then get taken down again. An absolute nightmare in the best of times. So many problems, but they have the market share so they don't bother taking care of the advertisers on the platform. I would give a zero star rating if i could!!!!!! Just check on social media and you will see that the problems i have experienced are very widespread. HAVE BETTER CUSTOMER SUPPORT!!!

Vinter Boutique
Netherlands
15 days using the app
Meta replied December 18, 2020

Thanks for taking the time to leave a review. That certainly sounds like very a stressful experience. When it comes to Facebook ad account eligibility and ad approval, it is determined solely by Facebook so I'd like to share resources on how you can contact them for support. I will be in touch by email shortly to provide further details. - Anna, Shopify Support

September 23, 2022

0 customer support. Have me going in circles and no resolve!! for such a massive digital platform the technical and program support is extremely poor. Over 48 hours and can not get 1 representative to complete or solve one task. I've lost confidence in their ability to get my business started let alone pay money for marketing and advertising. they are delaying my success and wasting my time, money and energy.

the good vibes shoppe
United States
14 days using the app
Meta replied September 26, 2022

Hi there,

My name is William and I work with Shopify Support. I see that you're trying to get support with the Facebook channel and I'd be happy to help you get this support so I'll reach out to you directly with an email followup.

William | Marketplaces Support Specialist
Shopify

July 7, 2022

We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.

Extraordinary Charcuterie
United States
14 days using the app
Meta replied July 11, 2022

Hi there,

My name is William from Shopify's marketplaces support team and I first want to thank you for leaving feedback with our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review. Since your request makes reference to your specific account information I'll reach out to you in a separate followup email so that we can resolve this.

William | Marketplaces Support Specialist
Shopify

August 29, 2022

Bad experience because this app didn't work on my Shopify Bad experience because this app didn't work on my Shopify

Brand-hub-pakistan
Türkiye
14 days using the app
Meta replied August 30, 2022

Hi there,

Thank you for taking the time to review the Facebook app, we're sorry that you had a bad experience with the app. I'll reach out to you to get Facebook working for your store.

William | Marketplaces Support Specialist
Shopify

October 5, 2021

The second time I've opened this app my account was locked and when I've tried to unlock it, I've never received the email with the code.. and my mail is correct. I've tried for days! How can I do!

Ivory'92
Italy
14 days using the app
Meta replied October 7, 2021

Hello,
William here from Shopify support. The Facebook channel by Shopify does not request a code upon opening the channel and this appears to be something related specifically to your unique situation. I'll reach out to you over email to discuss further please look out for my email.
William | Shopify Support Specialist

January 25, 2021

Because of this application I have been banned in the Facebook shop commerce , it adds products automatically

Next eBuy
France
14 days using the app
Meta replied January 26, 2021

Thank you for your feedback. I can certainly see how this is not the ideal experience. We have no insight as to why accounts are restricted, so I'd like to make sure you have the resources you need to reach out to Facebook for more information. I'd also like to hear more about the product sync issue you were encountering. I will be reaching out via email. I look forward to hearing back soon. - Anna, Shopify Support

April 21, 2022

This app didn't work for me. The account was limited by Facebook and there is no obvious way to find out how to get any issues resolve. Wasted so many hours trying to get this app to work. Sadly, time to delete it :(

Love Football Hate Racism
United Kingdom
13 days using the app
Meta replied April 22, 2022

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback. Although Shopify does not have a hand in determining Facebook accounts eligibility, I'll be reaching to you via email shortly to share further details that could help. I want to ensure you are equipped with all necessary tools to get the Facebook Channel working for your business.

I look forward to chatting with you!

Paola | Shopify Support

August 25, 2022

Horrible App! So much review and control form FB is going under. Do not wonder if your FB account, page or Ad is blocked at some point. As always, "you did not comply with our terms and conditions ", review process is done by AI Bots and rearly by real people. Support is also horrible! I would not suggest this app to anyone.

Mijana Beauty
Austria
13 days using the app
Meta replied August 26, 2022

Hi there,

My name is William from the Shopify support team. I can see that you've had some trouble getting your account permissions set up for Facebook, I'd be happy to review these with you over email. Please look out for my email.

William | Marketplaces Support Specialist
Shopify

May 3, 2021

I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.

Glove Scholars
Canada
13 days using the app
Meta replied May 7, 2021

Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist