Reviews (8,320)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

August 25, 2022

Horrible App! So much review and control form FB is going under. Do not wonder if your FB account, page or Ad is blocked at some point. As always, "you did not comply with our terms and conditions ", review process is done by AI Bots and rearly by real people. Support is also horrible! I would not suggest this app to anyone.

Mijana Beauty
Austria
13 days using the app
Meta replied August 26, 2022

Hi there,

My name is William from the Shopify support team. I can see that you've had some trouble getting your account permissions set up for Facebook, I'd be happy to review these with you over email. Please look out for my email.

William | Marketplaces Support Specialist
Shopify

May 3, 2021

I see that this is a common problem when I tried to link to Fb and it blocked me. Now I don't have an access to my personal account or business account and I can't find a way to get back on.

Glove Scholars
Canada
13 days using the app
Meta replied May 7, 2021

Hey there! Thanks for taking the time to leave a review. While we don't have oversight on Facebook's accounts here at Shopify I've sent along an email with some resources for you to look at to get this resolved. Hope to hear back from you! - Jake, Shopify Support Specialist

April 24, 2023

Meta support was friendly - but that is the only thing going for it. I've been going back and forth with Meta support for the last two weeks trying get all of my products (62 total) that are approved, synced, and visible on Meta commerce catalog and Meta store previews to actually display on the live Facebook/Instagram shops. The most I've seen displayed were 8.

They continually ignored information that actually seemed worth investigating (Such as: Instagram would automatically tag a product—that wasn't visible in the Instagram shop, but was synced and approved—if I posted an image that was similar to product image. From that point on, that product would be visible in the shop. Also if someone purchased a product through Shopify, and the product wasn't visible in Meta shops, after the Shopify purchase, the product would show in Meta shops also).

They continually told me fix products with issues that would prevent them from being on the store. One product issue is being out of stock, but it is actually out of stock). Another was a coming soon/not available for purchase item that had been removed from their sales channel.

I've cleared cache, cookies, tried different devices, different browsers, had others try in different cities. All had the same result.

Sheep's Brand Clothing Company
United States
13 days using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

November 15, 2021

I removed the Facebook app because it wasn't working. Now I am unable to reinstall — it simply says there's an error and to return to the dashboard.

Tush and Bush
United States
12 days using the app
Meta replied November 17, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

September 9, 2020

So far it's useless, one problem after another and no one can help it seems, it's unfortunate cause I'd like to be able to use it

wildcraftedco
United States
12 days using the app
Meta replied September 10, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

October 29, 2022

I have spent the last 48 hours trying to install the Facebook pixel on my shop (without success). I thought the problem was mine, but looking at the comments, I see that many people have the same problem. I am wasting a lot of time with this problem, and potentially money. I contacted Facebook, they sent me to Shopify, and I see in the comments that Shopify is implying that the problem is with Facebook.
The quality of service is really awful.

Nehoodie
United Kingdom
11 days using the app
Meta replied October 31, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook on your store I am sorry to hear that you have been having trouble getting support on your issue. I am going to send you an email so we can look into this together, and make sure that the problem is resolved!

Charlotte | Shopify

November 29, 2021

Following the setup instructions in this app led facebook to disable my account! I've had the account for almost 15 years now and have never had any issue with it, but as soon as I clicked "set up an ad account" per the instructions in this app it completely disabled everything. I've had to upload a driver's license, a selfie, and now I'm just waiting with no reply from facebook, completely missing out on running ads during the busiest shopping week of the year.

Gray Jay
United States
11 days using the app
Meta replied November 30, 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

January 13, 2023

Wow, the verification process is super annoying. It is impossible to verify you own a business if you are, for instance, a sole entrepreneur.

Snuggly
United States
11 days using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

July 23, 2022

I installed this app to set up IG shopping and its so confusing and wouldn't allow me to complete the setup and now I can't even add my IG shop by just my FB catalog saying now my website URL is taken by a different business, because the FB channel app verified my URL and now its all messed up and IG thinks the FB channel claimed it.... how can I even remove that?

Tabby Cat Coffee Company
United States
11 days using the app
Meta replied July 27, 2022

Hi there!

Paola here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. It seems that this could be related to the Facebook domain verification process, which is not separated from Instagram per say. I will be reaching out to you by email shortly so we can find the next steps together to solve this issue.

I look forward to chatting with you!

Paola | Shopify Support

November 15, 2023

Impossible de me connecter, on me dit que je ne suis pas admin de la page alors que je le suis... Ca ne fonctionne pas.

Fermette Douce Sérénité
Canada
10 days using the app
Meta replied November 20, 2023

Salut!

Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et aimerait vous aider à trouver une résolution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.

Merci,
Méta-support