Reviews (8,320)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app .
DONT USE THIS APP
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Pire application. Si vous avez un problème : débrouillez-vous, personne ne vous aidera. Entre ça et les bannissements sans aucune raison, avec l'impossibilité de recréer un compte, fuyez. Perte de temps.
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Merci,
[Méta-soutien].
i cant even get it to open & load. it just goes to a blank white page. no error message, nothing. its been installed. i just cant access it to do anything with it. so useless.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.
I look forward to chatting with you!
Paola | Shopify Support
We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify
i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card
Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support
Painful support and service, impossible to enable the service after thousands of security checks and requests to send personal documents. Better to turn to other more efficient, serious and professional sales channels. Facebook is a mess.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Please go back to the drawing board. a lot of businesses use fb as a sales channel and it is pertinent that we are able to set up our pixels to run ads. If everyone's review is saying the same thing, you should look into it and see how it can be fixed.
Hi there!
Paola here with Shopify! Thank you for taking the time to give us your feedback. I understand how using the Pixel is important for your business and you can onboard Facebook Marketing to connect it. I will be reaching out to you shortly to understand what is happening on your end and provide the next steps.
I look forward to chatting with you!
Paola | Shopify Support
MAL, TODO MAL, DIAS TRATANDO DE INTEGRAR SHOPIFY Y NO ACABA DE CARGAR, DICE QUE HAY UN ERROR Y O TE DICE CUAL NI COMO SOLUCIONARLO, CONTACTO AYUDA Y NADIE RESPONDE!!!
¡Hola!
¡Kristin aquí con Meta! Gracias por tomarte el tiempo de dejar tu opinión. Nos encantaría saber más sobre tu experiencia con la aplicación de Facebook e Instagram y proporcionarte cualquier ayuda que puedas necesitar.
Si quieres ayuda, ponte en contacto con nosotros a través de nuestro equipo de soporte comercial (https://www.facebook.com/business/help), para que podamos asegurarte la mejor experiencia posible.
Gracias, Kristin
Since the account created by the agent cannot be recognized, I have to uninstall it, but after I uninstall it, I can’t manually fill in the pixels in the preferences.