Reviews (7,900)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.

September 30, 2021

Tried to finish up setting up the app, cannot finish by accepting terms and conditions at the very end, LITERALLY the very end. Page refuses to load. Shopify said it was on their end and that it was fixed, still not loading up. Deleted the app, reinstalled, had to delete again and now when I try to install it there's an error message saying there's no url for this page. Shopify itself doesn't rung great, at all, constant errors, loads forever. I save something later go and see it's back to the previous saving not the current one. A year or so ago when I was on Shopify I didn't have ANY of these problems.

IsabelRose
United States
3 days using the app
Meta replied October 1, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with moving past the terms and conditions. This sounds like a familiar issue so I'm going to look into this and follow up with you in an email to open up the lines of communication here and see how I can help you get this resolved.

Robyn | Shopify

Edited January 28, 2022

Knowing this app was put out by Shopify I was very glad. The app itself is very easy to use and guides you through the process. But even though the app is through Shopify facebook has the finale word. My account was rejected for no reason whats so ever...Shopify support was very helpful with tips that might help, still rejected. The problem is not the app the problem is facebook which is trash. Facebooks support was not helpful at all and will not tell you why your account was rejected cause they are clueless.

PCjewelry
United States
3 days using the app
Meta replied January 28, 2022

Hi there,

Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to approving or rejecting a store for Facebook Shopping, it is completely handled by Facebook. However, I'm going to follow up with you in an email to see where we can help.

Nataly | Shopify

September 18, 2022

I can install the faceook app, but it wasn't connecting to Facebook. When I open this app, it shows blank. Hope support gets in touch with me.

Newbealer Steam
United States
3 days using the app
Meta replied September 19, 2022

Hi there,

Charlotte here from Shopify support, thank you for letting us know that you are having an issue with connecting the Facebook channel. I am going to send you an email in order to help you get connected, and provide you with the support you need. Talk soon!

Charlotte | Shopify

August 4, 2023

The most difficult and worst experience with this app. Meta is stupid business. I hope this company will loose its monopoly in the world. It has become a full monopoly

Anbreen’s
United Arab Emirates
3 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

March 23, 2021

No se puede descargar la aplicación de facebook, dice que no existe.
¡Por favor resuelvan esto! es un error grave!!!

doffow
Chile
2 days using the app
Meta replied March 30, 2021

¡Gracias por tomarte el tiempo de dejar tu opinión! Trabajamos muy duro para mejorar la funcionalidad de nuestra aplicación, así que me gustaría investigar un poco más sobre este tema. Te he enviado un correo electrónico para que nos des un poco meas de información. ¡Gracias de antemano! - Jamilah, Soporte de Shopify

June 5, 2023

Awful just awful. Once you connect an account it’s connected forever. No option to connect a different account to your Shopify store. If you accidentally connect a page you didn’t mean to then you’re out of luck and the support crew has zero idea how to help you and can barely comprehend

Bold Beauty Queen
United States
2 days using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

Edited June 21, 2021

Pathetic! It is not even allowing us to connect the Facebook ad account for pixels. Very disappointing!

DankTrendsIndia
India
2 days using the app
Meta replied June 23, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your Ad account and the Facebook pixel. While this can be tricky to navigate, I'm going to look into this and follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you.

Robyn | Shopify

October 28, 2022

Right after we installed the app, we get the following error "Sorry, something went wrong". I talked to support and they got the same error. We've installed and uninstalled and still can get the app to work. We are waiting for the support for 4 days now. Kindly help us to launch on time!

Shopgreen
Greece
2 days using the app
Meta replied October 31, 2022

Hi there,

Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution.

Brett | Shopify

March 26, 2022

I would give Minus Five stars for FB, nightmare to use, you never know when you get restricted/banned for no apparent reasons.

outrecker
Bahrain
2 days using the app
Meta replied March 28, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.

Adil | Shopify

September 28, 2022

0 star!! I can't connect to my Facebook account, the support of Shopify no know the cause, I remove this app!!!

Pluthome
France
1 day using the app
Meta replied September 29, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to leave a review. I am sorry to hear that you are having an issue with connecting your accounts in the Facebook channel. I would be happy to follow up with you via email to troubleshoot this on our end, however we will need the channel to be re-installed to do so. Looking forward to helping you with connecting, and talk soon.

Charlotte | Shopify