Reviews (7,974)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting product visibility and sales through shoppable posts on social media. They appreciate its easy setup, effective product catalog syncing, and valuable sales analytics. The responsive customer support is also noted for facilitating smooth operations and ongoing assistance.
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Shocking fb restricted my entire business manager from running ads for no reason and the only thing I did was submit 3 ads which all got approved! Now it's permanently restricted and cant be reviewed honestly it doesn't surprise me fb stock is suffering it's not how you should manage a business switching to TikTok.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
App can not connect to my FB page. Submitted 2nd support request after receiving no response to initial support request submitted 3 days ago
Thanks for sharing your feedback! I definitely understand how connection issues can be frustrating, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Let me put it simply : this app sucks.
Impossible to set up, hard to find your way, tons of bugs.
I spent countless hours setting up a store I won't be able to sell from because of a f***ing app
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Legit all I wanted to do was install a pixel on my store and they somehow managed to make that a pain, it would be better if you had a choice to just install the pixel and not do the store crap. If you just wanna get the pixel on your store do not get it through this app I repeat DO NOT DOWNLOAD THIS APP!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Horrible, I downloaded the app and once I connected my Facebook it did not allow me to create a business manager for no reason at all. So I deleted the app and it wont let me download it into my store again, it states there is an error with the URL. Time is of essence I just subscribed to pay monthly and need to advertise my products. Please fix @Shopify Support
Hi there,
My name is Ashley from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing when it comes to creating a Facebook Business Manager. I'm going to follow up with you in an email and see where I can help.
Ashley | Shopify Support Specialist
This channel cannot connect with my Facebook account please help
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I can't even get this app setup much less use it. Right after I install the app, I get an error that reads "Sorry, something went wrong". I talked to support and they got the same error. I've installed and uninstalled numerous times and I still can get passed that error. Even the Shopify support doesn't know what's wrong with it. How is it possible to have such an important app not even load after installation?
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support
This has been so frustrating to install, i keep going in circles and facebook keeps saying i'm not eligable. My instagram shows my shop but it won't sync with my shopify store. Nobody can help me, spent over an hour on the phone with shopify support and got nowhere. Do better facebook and shopify!
Hey there,
Robyn here from Shopify. Your feedback is extremely valuable and I really appreciate you taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the issues you've been having with installing the channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully.
Robyn | Shopify
App won't allow me to connect to my page, tried uninstalling it and now I can't reinstall it :( PLS HELP!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up and installing the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
This is ridiculous. As a disabled artists I’ve been trying so hard to get my shop connected and I’m getting nowhere with no support.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with setting up the Facebook channel. I'm going to follow up with you in an email to open up lines of communication and see where I can help.
Adil | Shopify