Reviews (275)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective sales recovery features, especially through SMS marketing and abandoned cart recovery, which enhance revenue and customer engagement. The app includes a user-friendly interface with tools like SMS, email, and push notifications, and is praised for its easy setup and smooth performance. The checkout abandonment recovery and automated reminders are particularly effective. Customer support is also highlighted as responsive and personalized, with 24/7 availability, ensuring merchants receive assistance whenever needed.

July 18, 2024

This app is very easy to use and the customer service is also very friendly and helps u with everyhing. I want to thank Arthur, he helped me a lot and stuck with me until i got my problem fixed, I appriciate that dude !

iCar`Smart
Germany
2 months using the app
September 10, 2024

David is always on hand to help. I highly recommend this app.

OAYIJI
France
About 2 months using the app
Edited August 8, 2024

The app fees should be more transparent and customer service could be trained better to deal with payment issues. Had to contact Shopify, then file a report to my bank. The app sorted the refund at the end.

LIZA VETA
United Kingdom
Over 1 year using the app
July 24, 2024

I'm new to abandoned checkout recovery and wasn't very familiar with it. The support team guided me through learning the product and setting up both email and SMS reminders for abandoned carts. Thank you David!

Culinary Dreams
United States
About 2 months using the app
July 24, 2024

This app is a game-changer with its intuitive interface and immediate, personalized SMS outreach. I've tried other solutions like Klaviyo and Omnisend, but Fastr's focus on SMS cart recovery is unparalleled.

The open and response rates have skyrocketed, and I've seen a significant boost in recovered sales. Despite a brief hiccup with account setup, their support team was prompt and helpful. Fastr is a must-have, I love it so much!

Neon Mode
United States
2 months using the app
September 9, 2024

I love Fastr. It's easy to use and does the job

VentoriaaQ
Albania
About 2 months using the app
September 10, 2024

Good app with good customer support. Would recommend.

FergJul
Canada
About 2 months using the app
August 14, 2024

An amazing app for recovering abandoned checkouts. Very easy to use. Highly recommend it.

DanielleO's Store
Poland
About 1 month using the app
July 18, 2024

THIS APP WAS A SCAM!!! CHARGE ME $49 FOR USAGE WITHOUT NOTICE!!! THEY'RE ADVERTISING IT FOR FREE BUT BRUH THEY'RE BLAMING SHOPIFY FOR IT! THIS APP MUST BE REMOVED IMMEDIATELY. SCAMMING PEOPLE WITH TERRIBLE SUPPORT. THEY'RE NOT REPLYING AT ALL BLAMING SHOPIFY API. I'VE CONTACTED SHOPIFY SUPPORT AND THEY SAID THAT THEY'RE VIOLATING PARTNERSHIP POLICY AS THEY'RE ADVERTISING IT AS "FREE". The app is free but they'll charge you USAGE fee even if you're not using it. THIS APP IS A SCAM!!! DONT INSTALL THIS THRASH APP AT ALL. You will be billed without your notice and you can't do nothing about it. Terrible app, terrible policy, and terrible support.

Fisherscart Seafood Store
Philippines
About 2 years using the app
October 20, 2024

So far, so good! It seems easy to use and the customer service is very good. Thanks Arthur.

TAshuf Tal
Türkiye
3 days using the app