Reviews (525)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its user-friendly interface and effective Shopify integration, particularly noting its capabilities in managing shipping rates, label generation, and tracking. The customer support is frequently highlighted as responsive and helpful, with team members like Sibi and Sagar receiving specific mentions for their excellent service. Key features such as automatic label generation and real-time rate calculations are appreciated for saving time and enhancing reliability in e-commerce shipping operations.
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Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.
Glad we found this app, Does exactly what was needed. Great customer service. Thank you so much for this app!
This app is doing a good job. If something doesn´t run smooth the outstanding support team helps within a very short time.
Excellent app that helps me do my job easier....on top of that absolutely AMAZING support. I wish all software companies were as responsive to emails as they are. Keep up the great work! Support is excellent! Great App!
We are happy the app is making your shipping easier. and we’re glad our support could help. Thank you for the amazing review. Means a lot to us.
Sibi delivers exceptional support, responding swiftly to address and debug any issues. The app functions seamlessly, and its integration with FedEx—our preferred choice in Canada—is truly impressive.
This app works perfectly, with no bugs. and the customer service is always there to help.
so far so good!
Thank you for reviewing our app. We are glad to know that the app is perfect for you and meets your requirements.
Extremely helpful and professional helping solve some issues with the commercial invoice settings. I highly recommend this app.
Thank you so much for taking out the time to leave us a review. We’re glad that our team could help you with the commercial invoice settings.
We've used PH for nearly 3 years now. Everything has worked decently until a month ago when Shopify changed the way the report tracking numbers. Prior, Shopify would display a master tracking number if the order had multiple boxes. The customer would get 1 communication from PH. Now, Shopify reports individual tracking numbers which causes a massive change to the order screen. Even worse, it triggers PH to send out multiple emails to the customer. So, in my case if a customer orders 18 boxes of one of my products, they'll get 18 emails that the product has shipped with individual tracking numbers. Then, 18 emails that the order was delivered. I contact PH, even video conference and they have no fix - was told 3 months to possibly have a fix. I contact Shopify+ support and they state it's the 3rd party's job to fix these issues. Will need to find an alternative now.
We apologize for any inconvenience caused by the recent changes in Shopify's reporting of tracking numbers. We understand that the previous method of reporting a master tracking number for orders with multiple boxes was not a perfect solution, but it did work well for you in the past. While we are actively working on a permanent solution with Shopify, we suggest considering the following workarounds:
1) Consider the possibility of shipping the products in a single package instead of 18 individual packages. This may help reduce shipping costs as well.
2) Disable the email notification feature. Your customers can still access the tracking number from the order page.
We hope these options can help alleviate the issues you are facing while we work towards a permanent solution. Thank you for your continued support and understanding.
Great service! App works as advertised. Long time customer.
Manohar was extremely helpful today. He was very knowledgeable and very patient with me. He was able to solve all of my problems quickly and also was able to explain why things worked a certain way and how to address my issue in the best way. Thank you guys for the great support. Keep it up.
Thank you for your review. We are glad to have assisted you and look forward to serving you again. Feel free to contact us anytime for further assistance. Thank you for your business.
Best regards,
PH Ship, Rate & Track App Team