Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, time-saving features, and excellent customer service. They value its seamless integration with FedEx and Shopify, ability to handle multiple shipping scenarios, and live shipping rates display at checkout. The app's bulk order processing and automatic box selection for items are also praised. The support team is recognized for their quick and efficient problem-solving, often via Zoom meetings. This app is noted for streamlining the shipping process and saving businesses time and money.

February 16, 2021

Perfect service!!!! The information is explained carefully and the treat is excellent. My problem was solved successfully.

8 months using the app
PluginHive replied February 18, 2021

Thanks for taking out the time and reviewing us. We’re glad to hear that you are happy with our app and our customer support team.

Edited April 26, 2021

This app works perfectly, with no bugs. and the customer service is always there to help.
so far so good!

5 months using the app
PluginHive replied May 5, 2021

Thank you for reviewing our app. We are glad to know that the app is perfect for you and meets your requirements.

December 30, 2020

We ship thousands of packages monthly and this app handles the volume well. They are also very responsive with adding new features that we need (printing labels in advanced vs. waiting until the day-of) and helping us troubleshoot (even when it isn't their issue). Highly recommend!

Cherrystone Aqua-Farms
United States
9 months using the app
PluginHive replied December 31, 2020

Thank you so much. We are happy to know that you are able to seamlessly handle the shipping for 1000s of packages in a month with the the app and are able to generate labels in advance.

October 8, 2021

I would like to say this is one of the best customer service I've had for any plugin I've downloaded in my digital career. Every time we have a question or something not working as we would like, there's someone at PlugIn Hive to help us. They are always an email or zoom call away. Thank you for your great responsiveness, you are really helpful and we feel really supported by your team ! :)

DCC Canada
About 2 months using the app
PluginHive replied October 28, 2021

We are glad to know that our support was helpful. Thank you so much for your kind words.

May 22, 2020

Great, quick customer service. Easy to use. I would highly recommend this app for ease of use. If all businesses could have this great of customer service, the world would be a better place:)

Smitten Ice Cream
United States
Over 1 year using the app
January 5, 2021

This app has been working well for us since installation about 6 months ago. The support has been great, they helped me troubleshoot some issues that I couldn't sort out with tricky commercial vs. residential addresses and the services that we had setup to use.

Nordstrand Audio
United States
8 months using the app
PluginHive replied January 7, 2021

Thank you so much for taking the time out to share your experience with the app. We appreciate it.

October 14, 2021

Once everything is set up, which does not take long at all, the app helps to make the switch to using FedEx on Shopify pretty simple. The team at Pluginhive is quick to respond to any questions, and contacted us almost immediately to set up an onboarding call to go over the details of using the app. Very impressed so far!

Tucktec Folding Kayaks
United States
About 1 month using the app
PluginHive replied November 11, 2021

Thank you so much for recommending the app and appreciating our support. It means a lot to us. Your success matters to us and we’re glad that our we could help.

December 29, 2021

Great customer support! Addina was incredibly helpful and quick to respond. When I was having trouble setting up the features and integrating it with my store, she got on a call with me the same day so we could screen share and she answered all of my questions!

United States
21 days using the app
PluginHive replied January 13, 2022

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority. Thank you again for your feedback.

December 15, 2020

This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.

Hassell Cattle Company
United States
9 months using the app
PluginHive replied December 18, 2020

We’d like to thank you for taking the time to review our app and share your experience. Means a lot to us.

July 13, 2021

Great solution for optimizing delivery time periods. Now, we don't have to generate each lablel indiavidually. We are able to generate the labels with a single click. It was very easy to set up with our FedEx account. ¡Great plug-in!

Radial Llantas
3 months using the app
PluginHive replied July 22, 2021

Thank you so much for taking out the time to leave us a review. We are glad to know that our plugin is helping you save time with the one click labels generation.