Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, time-saving features, and excellent customer service. They value its seamless integration with FedEx and Shopify, ability to handle multiple shipping scenarios, and live shipping rates display at checkout. The app's bulk order processing and automatic box selection for items are also praised. The support team is recognized for their quick and efficient problem-solving, often via Zoom meetings. This app is noted for streamlining the shipping process and saving businesses time and money.

July 31, 2019

Great customer service and follow up. It took a bit of doing to get the labels approved by FEDEX but the company helped us through the process and the app and labels are working well. Thanks!

O3 Animal Health
United States
About 2 months using the app
June 20, 2019

Fantastic experience. Integration with Fedex was easy, documentation is good, and the support team is amazing. Recommended!

About 2 months using the app
November 17, 2021

Best service ever, I had a problem with FedEx One Rate, they respond me quickly and call me
All fixed super

United States
About 8 hours using the app
PluginHive replied December 13, 2021

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime

September 23, 2020

We ship a dozen boxes via FedEx every day using our own account with discounts for flat rate Pak and Medium Box. We were copy and pasting addresses like crazy. This AP is amazing... it works GREAT! I highly recommend it and their service. I got stuck a few times and they helped me out within the hour.

T.E. Inc
United States
14 days using the app
June 1, 2020

What took months with a previous developer on the Craft Commerce platform only took myself, who has no experience in building sites, less than a day to integrate with our FedEx account rates and get all our products accurately pulling shipping costs. Definitely recommend.

United States
21 days using the app
November 10, 2021

Their support is extremely quick and responsive, and it just works. Enables all of the functionality we were looking for.

United States
About 2 hours using the app
PluginHive replied December 13, 2021

We are glad to know that our support was helpful to set up the FedEx rates. Thanks a lot for sharing your experience with us. This means a lot to us.

April 27, 2020

If you want to set this app right, you will need support from them. Contact them support so they can help you or walk you through how to set it up. They were very patient with us to help us set this up and answered any questions we have until we fix any issues. After set up, creating the shipping label is super easy and Im glad I found this app. Super app I recommend.

Vege Label
United States
18 days using the app
May 20, 2020

This app had all the functionality that we were looking for! Setting it up and connecting it with our FedEx account was quite technical, though the support team walked us through and were very helpful, responsive, and even communicated with FedEx so that our account would be set up properly. Absolutely recommend it!

14 days using the app
August 30, 2019

Simple app that gets the job done. Excellent and responsive customer support. They added features to the app at no extra cost. Highly recommend.

La Tortilla Factory
United States
24 days using the app
May 7, 2020

FedEx Rates, Labels & Tracking has helped us get much more accurate shipping rates for our customers. And the support team is extremely responsive and helpful. They were able to solve a technical issue with Fedex rate calculation that was generating wonky rates. We couldn't recommend the app more!

United States
12 days using the app