Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless FedEx integration, user-friendly interface, and time-saving features like automatic product addition, label generation, and calculated shipping rates. Quick issue resolution is also appreciated, with problems often fixed within minutes. The customer support team, especially Sibi, Touseef, and Sagar, are frequently praised for their exceptional service and problem-solving skills. The app is recognized for its efficiency and ease of use.

March 22, 2023

I have had a great experience with this App overall but would like to recognize Keerthi (PluginHive) particularly. She went above and beyond to help with my issue.

Baobab Collection Inc
United States
6 months using the app
PluginHive replied March 24, 2023

Thank you for taking the time to share your feedback on our PH Ship, Rate & Track for FedEx app. We are delighted to hear that we were able to assist you with generating and printing FedEx shipping labels using our app.

As always, please don't hesitate to contact us if you have any further questions or concerns. We value your business and are always here to help you with your shipping needs.

Thank you for choosing our app, and we look forward to serving you again in the future.

Regards,
PH Ship, Rate & Track App Team

April 12, 2022

Jon patiently helped me on a number of occasions set up the app and do some testing. We have a non-traditional product with multiple parts so we really appreciated his help in working through the details. Highly recommend!

Seating Innovations
United States
6 months using the app
July 31, 2019

Great customer service and follow up. It took a bit of doing to get the labels approved by FEDEX but the company helped us through the process and the app and labels are working well. Thanks!

O3 Animal Health
United States
6 months using the app
August 9, 2021

we were having trouble with shopify as they do not allow us to use our own shipping account, sure enough down loading this app fixed it. once we were set up to print labels they even hopped on a zoom meeting and helped us configure the site so shipping rates were properly routed through our account instead of shopify's backwards shipping system. Last but not least I want to thank Prathyusha for her patientce and expedience in helping me get my site properly configured. :)

PhenodToy
United States
5 months using the app
PluginHive replied August 16, 2021

Thanks a lot for the amazing review. We are happy to know that Shopify shipping with your own FedEx account is now streamlined with this app. We’re glad our support team could help in the configuration process. Thank you. This means a lot to us.

May 27, 2021

This app has made our shipping processes much faster and is a great solution! For any issues we experienced, Customer Service was very attentive at finding a solution.

Lēto Foods
United States
5 months using the app
PluginHive replied June 4, 2021

It is great to know that the app is helping you achieve faster deliveries and you are happy with our support. Thank you for leaving us a review. Please feel free to reach out to us for any query.

January 6, 2022

Exellent work and asistence!The solved al my inscription with the fedex/shopify app , thanks ,diego

peregrinworkwearusa
Chile
5 months using the app
May 10, 2022

This app has helped me with my shipping labels without issues. Pathryusha provided amazing and precise support when I had an inquiry.

AmorBox USA
United States
5 months using the app
PluginHive replied August 4, 2022

We are glad to work with you. Thank you for your kind words.

November 12, 2021

Excellent customer support. Received a call back within 10 minutes after a ticket was submitted to the support team.

Ravenscroft Crystal Wholesale
United States
5 months using the app
PluginHive replied December 16, 2021

Glad to know that you enjoyed using our application and working with our support team. Thank you for posting a 5 star review. We appreciate your business.

April 28, 2023

It was a excellent explanation. plus a very kind humble person (keerthi). All my doubts are cleared . The shop is ready to go now

adamspolishesae
United Arab Emirates
5 months using the app
January 14, 2022

This app has been very helpful in setting up shipping with Shopify and FedEx. Additionally, the tech support has been very helpful, quick to respond, and knowledgeable.

Saddle Peak Steak'n Company
United States
5 months using the app