Digital Downloads ‑ Filemonk

Digital Downloads ‑ Filemonk

Reviews (374)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products on Shopify, noting its seamless integration and automatic delivery of files post-purchase. They appreciate the user-friendly interface, support for large files, and customization options for product displays and notifications. The app is also praised for its reliable performance and exceptional customer support, including quick response times and customizable email templates. Additionally, it offers a free plan, making it accessible for new or testing merchants.

August 9, 2022

App is very easy and simple to use. Just drag and drop, even for different product variants. Uploading multiple files for the same product is an added bonus. Kartik has been very helpful with issues I've been having, as well as implementing tools that I though would be useful. Perfect app for what I need and well worth the price!

Baltaita
Latvia
6 months using the app
August 22, 2022

I was really nervous about trying to sell digital downloads and how to do it , but I knew I needed to get my head around it some time as I had craft and other downloads I want to offer in my store , as soon as I appeared to try to use the all, having downloaded it ages ago LOL ..Kartik was there to help and keeping an eye on things , I was nervous as I went through the process but Kartik was so helpful and supportive, love this app and so glad I chose it for my digital items , I well recommend it

Gifts At The Green
United Kingdom
6 months using the app
April 19, 2023

Best Digital Product App on Shopify, works as expected. The only thing I am missing would be more customization option for the email templates.

Software Athlete
Austria
6 months using the app
June 8, 2023

Filemonk is the best app I've found from Shopify to automatically deliver digital downloads to my customers. The pricing for each tier is reasonable with plenty of room for my needs on the free option. After testing a couple of other apps from Shopify, I felt that the "download" emails they would send to my customers weren't customizable enough or looked spammy. I like that I can change the button colors and add my logo to each page to customize my customers' experience.

In addition to great performance from the app, Kartik (the developer) is AMAZING at customer service. After I reached out to him with a problem, he didn't just fix it for me - he created a whole new feature of the app in less than a day to make that change accessible for me should I want to keep editing it in the future!

I've been very pleased with Filemonk so far and would definitely recommend you use it as your digital download delivery system.

Little Oak Design Co.
United States
5 months using the app
February 25, 2023

Been using this app for 3 months and I am more than Happy with this! The App is smooth and have all that I need for my shop! Thank you so much for creating this! ♥

mrsneat
Indonesia
5 months using the app
November 15, 2023

Sandesh was a huge help, all my questions about what to do were answered and now I feel more confident using filemonk : )

BusinessbyNC
United Kingdom
5 months using the app
October 15, 2022

We're absolutely loving Filemonk at CG Hacks! We sell large digital downloads (1GB-5GB) and are able to work with customers easily through this system! The implementation the customer account downloads, and custom branding in the Pro plan is stellar! We would definitely recommend this service. The customer support is amazing and store implementation is a breeze!

CG Hacks
United States
5 months using the app
December 2, 2022

Great app!! Easy to get everything setup within an hour. I used it to send important files to customers and it worked always in time. Besides Support was timely and very helpful. I highly recommend it. I´m looking forward to use it again with my next event. Thanks!

TRALKA ROAD
Chile
5 months using the app
November 21, 2024

So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.

TobyRoo Originals
United States
Artos Software replied November 22, 2024

Thanks a ton for writing a review! Super appreciate the kind words and we'd love to see an updated review after all the new changes coming to the app in December :)

-- Sandesh / CEO

November 20, 2024

Great service !

Jess Carmona Art
Brazil