Reviews (500)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing tools and pop-up features that boost sales. They appreciate the user-friendly interface, automated workflows, and customizable templates that match their brand. The reliable performance and responsive customer support, particularly from team members like David, Vincent, and Ryth, are also highlighted as key benefits.
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The support is excellent, very good service, Vincent answered all my questions in the chat, very helpful. Thank you again.
So far I love this app.
This app is brilliant, very straight forward and easy to use. I love the pop up functionality & e-mail functionality. David was very helpful when I got stuck on a few things. He replied quickly and it was nice to actually talk to someone on the chat instead of be in a long que or have a robot chat
Really good app, easy and good design.
Support so fast and nice, they helped me with my problem in minutes
Hi there,
Your compliments and support make us feel proud. This gives us more confidence and motivation to continue to improve and perfect our products.
Thank you, wish your business will grow far and higher.
The Flowio team
So far Vincent has been super helpful! He's been extremely kind and offering the best possible attention. That's the kind of customer service I love to get!
I found a full support to fix my account from Flowio's team & I think the 1st idea is the only idea, I mean the 1st impression lasts
I don't know if the customers who have given a rating are really real. I tested the app for several days and noticed the following:
E-mail campaigns are not formatted and sent as a box, but a width of 100% is displayed. This looks terrible in Outlook and other mail clients.
Images with links or buttons cannot be sent in email campaigns. These are displayed in the template, but sending them is not possible. Our developer has tested this several times. He then removed the button links and image links. Then the newsletter was delivered to him. Previously, the message 'rejected' was always displayed.
It is also unusual that you have to confirm the domain via your own DNS by creating a TXT code in the DNS server and confirming the domain in this way. This also applies to the e-mail address. The basic idea is good, but some things don't work here.
The horribly formatted e-mails are also displayed in FLOW in every e-mail client with 100% instead of formatted as a box. Here, too, the basic idea would be wonderful, but the implementation is lacking.
We deleted the app again after losing a few hours of testing with it. By the way, we know what we're doing. We are PHP developers and computer scientists.
As a final piece of information, we naturally contacted support. He doesn't get in touch within 1-2 hours, but after 3 days and refers to more time and patience. No help was ever offered.
The whole issue is very unfortunate. Actually, I would like the app and the idea too, but it's just UNUSABLE.
Hi Marcel,
Thank you so so much for submitting such a thorough and insightful review. This not only helps other merchants, but also motivates us to take extremely great measures in determining how under-performing our teams are.
I have sent a private message to you and hopefully will hear from you soon.
Thanks & Kind Regards,
Ryth - The Flowio team
Great experience, friendly and patient approach from David to suggestions and overall communication.
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,
Vincent was amazing and very good. Great support 5 stars! He helped me set everything up and was very helpful
David was extremely helpful with my questions and setting me up. He even designed a polished Black Friday email marketing campaign for me in minutes, which would have taken me hours to do. Lol And the screen share was hilarious. He could hear me, but I couldn't hear him, so I was talking to him through my laptop audio and he was replying via WhatsApp. It was awesome. :) I was also impressed with David’s expertise with setting up my domain email (info@…) for my marketing campaigns. There was no way I would be able to figure out what to do on my own. This was one of the best customer service experiences I’ve ever had. Plus offering Free 20K/emails per month! I thought that the extra zero was a typo. Lol *jk* I'm glad that I chose Flowio and I recommend to give them a try.
Hi there,
Thank you for your words of encouragement, we feel very fortunate and honored to have a customer like you.
Flowio will continue to launch new features, helping merchants in their business, we will definitely notify you when everything is ready.
Cheers!
Flowio team
i prefer speck in italian because i'm in italian market. i'm so sorry, that's my problem but i'm a customers.
Dear,
We appreciate receiving such constructive words from you. This is a motivation for us to move the app forward and keep making it better and better.
Our Customer Success team is to be with you anytime you need. Again, thank you so much for choosing the Flowio app.
Cheers,