Reviews (213)

Overall rating
2.3
Counts per rating level
  • 31% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 45% of ratings are 1 stars
November 28, 2018

I have had this installed for a couple of years. would be useful if the app could also conduct a general IP block not just at point of orders/

SCANDINORDIC.com
Australia
Over 2 years using the app
Edited January 26, 2017

Try it and you wont be disappointed. It works in the background to weed out suspected fraud

Random Swag
United States
About 2 years using the app
August 23, 2017

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

Elevated Vaping
United States
About 2 years using the app
July 17, 2016

This app seems like a must-have, it should probably be one of the first apps you install. would definitely recommend it.

Tiny Tot Trends
United States
4 months using the app
January 4, 2016

DO NOT use in any circumstances. After I Installed it on our website, our orders dropped dramatically. We couldn't find any reason and were thinking maybe something is wrong with our pricing or marketing. After a deep investigation, we found that customers simply COULD'T click on CHECKOUT button!!!

I don't really know how much it costed us by not having any customer for two weeks! but I wouldn't install any other app from this developer or any other un-trusted source.

Glorio
Australia
About 2 months using the app
June 12, 2016

An absolute must have. This really helps cut down on fraud for my supplement store, moonpill.com

Moonpill
United States
4 months using the app
January 23, 2023

I'm disappointed that there are only "AND" statements, not "OR". We should be able to put all banned customers in one single rule instead of creating a separate rule for every customer which gets messy and is not useful.

Also, it should be a function in the original Shopify to be able to ban customers from VISITING our webiste + ORDERING on it, not a separate app. I'd prefer some people not to have access to my store at all, cause they can still go around and do damage to my reputation by spamming negative reviews in an abusive way or spam customer service.

Boutique Pleine Conscience
Canada
Almost 2 years using the app
Shopify replied February 28, 2023

Thank you for taking the time to share your feedback with us. We appreciate your business needs and this helps us better our products and offerings in the future. I have shared your comments back with our product development team for consideration. -Olivia, Shopify Support

August 9, 2022

I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?

Cash Gen UK Limited
United Kingdom
Over 1 year using the app
Shopify replied August 18, 2022

Thank you for getting in touch and for writing your review. The Fraud Filter app can notify you of a potentially suspicious order if it meets a condition that you set.

In terms of risk profiles (e.g. medium vs. high risk), this is something our automated risk analysis tool provides: https://bit.ly/3m6THdP. It is available for all merchants and can be used to better judge the validity of the orders you receive. I can however see why it'd be a useful tool to be able to mark orders by high or medium risk within the Fraud Filter app as well, so I will be sure to pass your feedback onto our development team. -Victor, Shopify Support

June 5, 2023

I installed this because the app is advertised as being able to "block" a customer from ordering, but that is false advertising. You can only cancel the order or send yourself a warning. So I uninstalled it. Absolutely terrible.

Adept Cosmetics®
United States
About 2 months using the app
Shopify replied June 7, 2023

Thank you for taking the time to share your feedback. To clarify, you can use Fraud Filter's rule-based functionality to block orders, and to prevent certain known customers from ordering. If you want to give it another try and need some guidance on setting up a rule, please get in touch with our team here: https://bit.ly/2AWw5VA. -Sophia, Shopify Support

October 18, 2017

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

Giantrobotstore
United States
About 1 month using the app