BOGOS: Free Gift Bundle Upsell

Amy was an absolute standout throughout the entire process of assisting with our website, and I genuinely can’t recommend her highly enough.

From the very beginning, Amy demonstrated not only a strong technical understanding but also a clear ability to translate ideas into execution. What really impressed me was how quickly she understood our vision. We didn’t have to over-explain or constantly revisit concepts—she just got it. That alone saved us an incredible amount of time and made the whole process feel seamless.

Her attention to detail is next level. Every element of the website—from layout and structure to user experience and flow—was thoughtfully considered. She wasn’t just completing tasks; she was actively thinking about what would perform best, what would convert, and how to elevate the overall feel of the brand. It felt like she genuinely cared about the outcome as much as we did.

Communication was another major highlight. Amy was consistently responsive, clear, and proactive.

Fantastic app with GREAT functionality. If there's a missing feature or you want something changed, the support and dev team are a joy to work with! They consistently go above and beyond with customization requests. A++ customer service, wish more businesses operated this way.

Amazing app and great support everytime-we have been using it for years and really appreciate Evelyn helping me sort through an issue so fast today. Highly recommend this app!

"Great app, even better support! Had a small issue and the customer service team was on it right away — fast, helpful, and kind. The app itself is smooth and does exactly what it promises. 5 stars without hesitation."

The BOGO support team is absolutely fantastic — they responded within minutes and solved my auto‑add issue instantly.
Very professional, patient, and walked me through every step to ensure the offer works perfectly on my store.
I finally have a seamless Buy 1 Get 1 Free experience for my customers, no more confusion at checkout.
Highly recommend their support and the app to any Shopify owner who wants a hassle‑free BOGO setup.

The support from the team is fantastic, had some issues with creating products from the bundles and they fixed the issue in great time and their correspondence was extremely punctual and clear. We wanted to add some products bundles to upsell and there is lots of different options for us within the app for this.

The best App always- I have been using BOGO since they launched this is my second store using it, and they always develop and evolve and they listen to customers as well. Their support is always top notch.

Anne was incredibly helpful in resolving our gift slider issue. She provided step-by-step guidance with screenshots and offered alternative solutions. I highly recommend the app and really appreciate the clear, responsive communication from the BOGOS team.

This app has been really easy to use and has a nice customer interface. I've used support twice and chatted with Mina and then with Anne. Both were quick to respond and knowledgable about the tool. They immediately were able to identity what I did wrong and helped me correct it. So far the app has been great for sales.

I have initially, chosen the BOGOS bundle app, due to it is visual strong appearance and the high number of 5 star reviews. Upon install, the free trial, which if i remember correctly was 15 days, ran out while i as still experimenting with the app as my experimental stage took longer than needed due to high frequency of needing to go back and forth to support team to fix things. One major draw back is that you have to keep on going back to dev team to adjust simple UX matters such as font size or glitch with add to cart button/text color as the app does not offer this. It feels as if you did not purchase a bundle app, instead you have purchased a subscription with support team. The second major item, is that i had to keep going back and forth with dev team to remind them to resolve some issues. For example, once i request bundle title font size adjustment, they fix it, then if it still needs adjustment had to go back to them to adjust font size again, this cycle could take 2 days. If it happens you do this near the weekend, then I have to wait 2 days until the weekend is over as they are off on weekends. Simple matters such as having a redirecting link bundle booster page (as my website is in 2 languages) had to go to support team to fix, which took several days, as the bundle does not accommodate language URL redirection out of the box. I had to wait for something like 7 days with live bundle booster page taking my English and arabic users to an arabic bundle page as you have to insert the full URL not only the later part of the URL for redirection.
When I subscribed, I selected the Basic plan as it covers my needs, but after installation i discovered this plan is not available for my store and i had to go with Grow plan, paying more without BOGOS fully disclosing that if your shopify store is on the Grow plan, then you need the BOGOS Grow plan, which exceeds my current needs.
Some customers complained from the mix and match bundle being unintuitive especially for mobile users, so they opt to contact us on WhatsApp as oppose to finishing the sale online. I have installed a session recording/replay app to watch online customer sessions, and found out that the app is indeed not intuitive and easily makes customers fall out of bundle. In a nutshell, the app is feature rich, technically strong with amazing support team, but not user friendly, and not for businesses that rely on small teams to manage even if your technically strong. I am about to uninstall it and move on to try some other bundle apps. In summary, the bundle presentation creates decision friction, lets customers bypass the bundle offer path (for mix and match), makes customer experience feels patched together rather than smooth upselling and intentional. I am disappointed, that i have to be back in the market looking for a more suitable app!!!!! I normally do not like to leave negative reviews, but i thought this might be helpful to give you store owners some light about what will happen behind the scenes and maybe encourage BOGOS to enhance their app by adding font, padding and other simple customizations out of the box, and revisit their mix and match bundles flow intuitivity. Good lucks!