Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and average order value through user-friendly 'Buy One Get One' offers and free gift promotions. Its seamless integration with Shopify and compatibility with custom websites is also valued. The responsive and problem-solving customer support team is highly praised. Merchants describe it as a potent marketing tool, especially for promoting slow-selling items and automatically adding free gifts to carts based on conditions.

September 5, 2023

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

Blessed Be Magick
United States
7 months using the app
August 16, 2023

Absolutely thrilled with the BOGOS app on Shopify! This app has completely transformed the way I manage promotions and deals on my online store. The ease of use is remarkable – setting up 'Buy One Get One' offers has never been this simple. The intuitive interface guided me through the process, making it a breeze to create enticing deals that my customers can't resist. Great customer service too, thanks!!

Doña Tomasa
3 days using the app
May 13, 2023

The support from these guys is awesome. I had one minor question and they were on top of it really fast, and helped get my offer set up correctly. I have used this app several times (I create a lot of ecommerce sites) and they have always been so easy to work with and the app works exactly as I need it to. Highly recommend using this app for promo deals!

BACK-YARD Southern Style Seasoning
United States
About 10 hours using the app
Secomapp replied May 16, 2023

Hope you are having a wonderful day BACK-YARD Southern Style Seasoning,

We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers.

If you require any assistance at all, please contact us by live chat or email at support@secomapp.com. We are always there if you need us!

All the best!
Free Gifts - Customer Support Team.

September 12, 2023

I can't say enough good things about BOGOS: Free gift & Buy X Get Y and their fantastic team! I've had my fair share of technical challenges, and BOGOS: Free gift & Buy X Get Y has been an absolute game-changer for me.

First and foremost, the app itself is a gem. It seamlessly integrates with our Shopify store, providing us with a range of powerful features that have significantly improved the user experience.

What truly sets BOGOS: Free gift & Buy X Get Y apart, is their exceptional support team. I've encountered issues at various times, often during off-hours due to the time zone difference, and they have consistently gone above and beyond to assist me promptly. Their dedication to customer satisfaction is evident, and it's a rarity to find such a responsive and helpful support team in today's tech landscape.

Not only have they helped me resolve every technical hiccup I've faced, but they've also provided invaluable guidance and insights to help me make the most of their app's features. Their expertise and willingness to assist are nothing short of remarkable.

In summary, the app is a must-have for any Shopify store owner looking to enhance their online presence. The app itself is robust, user-friendly, and feature-rich, and the support team is simply outstanding. I wholeheartedly recommend them to anyone in the e-commerce space.

United Kingdom
About 2 years using the app
October 12, 2022

App has a nice set of features. You will most likely have to engage their support to finish installation as it does require you to modify code in multiple liquid files yourself. Their support is very friendly, helpful, and fast, so if you’re okay granting collaboration access you should be in good hands. They make a backup of your theme code before modifying it and provide instructions to restore if anything goes wrong. Some of the descriptions in the app’s settings took us a bit to decipher. I think it’s a translation issue. Would like more options to modify the customer facing parts of the app without having to dive into the CSS in the theme. Overall so far so good.

Sketchboard Pro
United States
About 4 hours using the app
Secomapp replied October 13, 2022

Hi Sketchboard Pro,

Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Free Gifts - Customer Support Team.

August 29, 2023

We have a pretty custom checkout drawer so I was worried this app wouldn't work properly, but it was exactly what we needed! We wanted a cart threshold to be hit and then an auto-free gift to be added, and the app was able to set that up perfectly. I had some minor tweaks that I needed for the cart language so I reached out to Mina from Support who helped me pass on the message to their dev team Alex who solved it within 30 minutes. A great experience overall!

United States
About 21 hours using the app
October 12, 2022

The app on first hand does seem not too aesthetically pleasing nor matching to our theme (Palo Alto 2.0). However, the support team was very helpful and made sure to customize the app to our aesthetic needs.
They were indeed also very helpful in setting up our gift offers correctly to ensure it works as intended. A future wish from our side for the last star, is to have a more user friendly platform to customize the pop ups. I am aware it can be done with coding, however it would be very helpful to have a preview screen on the same page (or pop up preview window) to see how it will look like when you customize it. The ideal solution would be a platform to customize your pop-ups without coding needed from the customers side, where you have customization options to play with. This will make it more approachable and preferable for various shops with certain aesthetic needs.

12 days using the app
Secomapp replied October 18, 2022


I'm Hannah from Free Gifts - Customer Support Team. Thank you for giving us an awesome review!

We hope to improve the Free Gifts features in the future to help you enjoy our app even more. Your feedback would inspire us to work harder and contribute to the prosper of your business. If you have any questions about the app, please contact us via live chat or email at support@secomapp.com. We are always eager to assist you. :)

Best regards
Free Gifts - Customer Support Team.

March 20, 2023

The app is not only amazing but the team is unbelievable. I wanted a few things that I wasn’t able to achieve with the standard integration they had. After getting in touch with them via the live chat they asked me what I was looking to achieve and went straight to work. After several revisions due to my OCD they had my offer exactly how I envisioned it. All I can say is that I'm super impressed by the support and the culture they seem to have as a company. 5 Stars from me 100% ⭐️⭐️ ⭐️ ⭐️ ⭐️

3 days using the app
Secomapp replied March 22, 2023


We just received your thoughtful review and we couldn't be any happier :D
With your support, our team can continue to improve our services to make sure that they would get more perfect, every single time!

Our team will be right here over at Live chat or in the email support@secomapp.com if you ever need us. Let us know and we will be right there to assist!

Much appreciated!
BOGOS - Customer Support Team

May 18, 2023

Great support! Their team work is really good. Despite of time differences, somebody was always there to chat with me and helped me. They solved the issue I had quickly and explained it to me the way I could understand. Even tho there is some things that I wish I could do with this app (I wanted to change the free gift item title so that it's clear to customers that it's free gift), I am comfortable to keep using this app and very satisfied with their customer service.

United States
13 days using the app
Secomapp replied May 22, 2023

Dear maeda-en ,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
BOGOS - Customer Support Team.

June 8, 2023

The Free Gifts app for Shopify is a game-changer for my business. It's incredibly easy to set up and offers a range of customization options. I can create enticing free gift promotions based on specific conditions, rewarding customer loyalty.

The app seamlessly integrates with my Shopify store, automatically adding free gifts to the customer's cart. It has significantly increased my average order value and encouraged repeat purchases. Customers love the surprise of receiving a free gift, leading to higher engagement and satisfaction.

The customer support team is responsive and helpful, addressing any queries promptly. Overall, I highly recommend the Free Gifts app to Shopify store owners looking to enhance sales and customer experience. It's a powerful marketing tool that delivers results.

United States
3 months using the app
Secomapp replied June 9, 2023

Dear Puracy,

Thank you very much for your wonderful review! Our team is so happy when knowing that you are satisfied with our products and our support service. Your valuable input inspires us, especially our development team, to keep improving the app on a daily basis!

If you want more assistance, we are always available through live chat or at support@secomapp.com. Your complete happiness is always our top concern!

Best regards,
BOGOS - Customer Support Team.