BOGOS: Free gift & Buy X Get Y , 1,152 reviews

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
March 17, 2023

Super speedy response/help with support! Have had nothing but a great experience with this app! :)
Would recommend!

Scribble Prints Co.
United States
Time spent using app: Over 4 years
Secomapp replied March 22, 2023

Dear Scribble Prints Co.,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

March 17, 2023

Great support, really fast and quality answears:)) This app helped us with some issues Shopify couldnt.
.

Lerni.sk
Slovakia
Time spent using app: 13 days
Secomapp replied March 22, 2023

Hi Lerni.sk!

You made our day with your confidence in BOGOS and your amazing review! That we were able to assist and satisfy you makes everyone here happy!

Contact us at support@secomapp.com if you have any further questions or concerns. At any time, we'll be happy to assist you!

Have a wonderful day!
Hannah
BOGOS - Customer Support Team

March 16, 2023

This app answers all of our problems regarding the campaign and promos. It is easy to manage and the customer service is so professional.

Drinkies PH
Philippines
Time spent using app: About 4 hours
Secomapp replied March 22, 2023

Dear Drinkies PH,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

March 15, 2023

Super simple app, very easy to use and set up offers quickly. Have not had any major issues with other site functionalities. The support team has been available every step of the way - even during the trial period - Anne, Louis and Chica were amazing and super helpful in answering all of my questions.

BondiBoost.com
United States
Time spent using app: 6 days
Secomapp replied March 22, 2023

Good day BondiBoost.com!

Anne, Louis and Chica are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
BOGOS - Customer Support Team.

March 13, 2023

Had a small issue with the setup and the team was able to get to fixed immediately. Shout out to Anne and Louis that assisted with service recovery. Appreciate it! - Janice

escentials.com
Singapore
Time spent using app: Over 2 years
Secomapp replied March 22, 2023

Good day escentials.com,

Thank you so much for your thoughtful words on BOGOS. Our agents Anne and Louis are even happier to know that you are satisfied with their support! Your comment means a lot to the team and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Hannah
BOGOS - Customer Support Team.

March 10, 2023

Great customer service, fast response and app works well on website, made our promotion really easy :)

MIRROR WATER
United Kingdom
Time spent using app: 17 days
Secomapp replied March 22, 2023

Thank you very much MIRROR WATER,

Our team was thrilled to get such positive comments! Thanks to your kind words, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Hannah
BOGOS - Customer Service Team

March 8, 2023

Very good service, good support and very good attention, I had a problem with the publications, but they managed to help me and advise me without hassle and with very good patience.

silviastrauss
Mexico
Time spent using app: Over 1 year
Secomapp replied March 8, 2023

Hi silviastrauss,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

March 6, 2023

It wasn't possible to do what i needed but the experience with Customer Support has been great, they've helped me a lot and they've been really nice and gentle :)

My Essential Feelings
Spain
Time spent using app: 5 days
Secomapp replied March 8, 2023

Good day My Essential Feelings!

We are all so proud that our support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Hannah
BOGOS - Customer Support Team.

March 1, 2023

Super app! Gemakkelijk gifts aan te maken. Vriendelijke en behulpzame customer service. Ze reageren snel.

Aruba Aloe NL
Netherlands
Time spent using app: About 19 hours
Secomapp replied March 8, 2023

Cari Aruba Aloe NL!

Siamo molto felici e grati per la tua fantastica recensione dei nostri servizi! Quella nota ci aiuterà sicuramente nel nostro cammino per ottenere un'assistenza clienti perfetta!

Se hai bisogno di qualcosa, sentiti libero di contattarci tramite LiveChat e la nostra email support@secomapp.com!

Ti ringrazio davvero :D
Hannah
BOGOS - Team di assistenza clienti

February 28, 2023

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Seeds of Wonder
Australia
Time spent using app: 13 days
Secomapp replied February 28, 2023

Hi Seeds of Wonder,

I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?