Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

December 5, 2017

It gets the job done and the support is great.

The Roark Revival
United States
7 months using the app
May 18, 2021

Trix (and the developer) are great! Fantastic support. Second time I use their app. It answered our needs to:
- give GWP over certain threshold
- add Promotion Message on the cart page to entice customers
- synced to inventory Good app to add.
Souni

Vente Privée | GROUPE CLARINS | Private Sale
Canada
7 months using the app
Secomapp replied May 21, 2021

Hi Vente Privée | GROUPE CLARINS | Private Sale,

Thanks a ton to your wonderful feedback! Trix and Louis would definitely be excited to read your review and our team is so thrilled to know that Free Gifts app has been installed on your two stores.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Sam
Free Gifts - Customer Support Team.

December 12, 2017

Great app and very responsive support!

Chantecaille
United States
7 months using the app
August 21, 2018

Good support, app does what it says.

Oral Science
Canada
7 months using the app
November 23, 2022

The team running this app are AMAZING. I needed a last minute solution for some Black Friday promos and they got us up and running last minute and super speedy. The app is super clean in cart and works great. THANK YOU TEAM!

ohne
United Kingdom
7 months using the app
Secomapp replied December 1, 2022

Greetings ohne,

Thank you so much for your considerate remarks regarding our assistance.
Your encouraging comments have boosted our confidence, and we'll use them to enhance our services!

Please get in touch with us by Live Chat or email at support@secomapp.com if you have any questions.

We are eager to help you once more!
Hannah
Free Gifts - Customer Support Team

November 13, 2016

Great app and great support! Up and running in no time. Thanks guys!

Wovii
Australia
7 months using the app
August 1, 2017

Excellent customers service, fast

Namastay Wild
United States
7 months using the app
October 1, 2021

I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify

DID Electrical
Ireland
7 months using the app
Secomapp replied October 2, 2021

Good day to you DID electrical,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Sam
Free Gifts - Customer Support Team.

March 24, 2021

Great app but the support team is even better. Robert, Louis and the rest of the team are always on hand to resolve issues very quickly.

AesthetiCare Professional Zone
United Kingdom
6 months using the app
Secomapp replied March 24, 2021

Hi AesthetiCare Professional Zone,

We are so grateful for your trust in our Free Gifts app and even more for your kindness. Robert and Louis would definitely be happy to read your review. It's our honor to support you and be with you in your thriving business.

If you need any further support, please don't hesitate to contact us via our livechat or email us at support@secomapp.com

All the best,
Trix
Free Gifts - Customer Support Team.

November 18, 2021

I had a small customization request and Trix was super responsive and helpful and Brian was very quick to implement the changes. The best customer support I've seen in a long time!

Cambridge Mask US
United Kingdom
6 months using the app
Secomapp replied November 18, 2021

Good day Cambridge Mask US,

You made our day with your trust in Free Gifts app and your awesome review! Brian and Trix would be happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Richard
Free Gifts - Customer Support Team.