Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

February 24, 2021

Not many digital savvy staffs in my team so the help on chat really helps. The service level is very high, quick response and solutions.

タッパーウェアブランズ・ジャパン
Japan
3 months using the app
Secomapp replied March 11, 2021

Thanks for leaving us a review! We're glad that you had a good time with our app. Our support team would be excited to know that you enjoyed our service!

August 26, 2019

Really great application and Louis form the support team was super helpful and always willing to help and assists no matter the issue.

PurelyB
Malaysia
3 months using the app
July 9, 2019

The tech support is amongst the most responsive, having worked with this app on a number of stores now for the past couple years. Very reliable and good at what they do.

Tyler & Gibbs
United Kingdom
3 months using the app
November 25, 2021

Stellar customer service and a development team that solves problems, FAST! I had a few issues customizing promotions for a holiday sale; Trix and Louis not only responded immediately, but they resolved my issue in minutes flat. I had no down time, and zero stress. Downloaded this app as a trial, but will be keeping it, due to their amazing service and troubleshooting!

AMP Beauty LA
United States
3 months using the app
Secomapp replied November 26, 2021

Dear AMP Beauty LA,

Our team, especially Trix and Louis, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Sam
Free Gifts - Customer Support Team.

Edited January 14, 2019

I used this app to increase the value of my offer. It really has helped me push my customers over the edge on the decision to purchase from my business. It is aesthetically perfect for my site and works flawlessly! I love it! If you're looking to increase the value your business has to offer I would highly recommend this app.

KNQ Jewelry
United States
3 months using the app
July 13, 2018

App is very good and Support is superb!!! Fast , saves my lots of time !

Jhnet008
China
3 months using the app
December 20, 2022

This application changed my life, it is spectacular, I do not launch a promotion without using this app, I recommend it if what you want is to launch excellent promotions in your store. His support is spectacular and I would dare to say that he is the fastest and best trained.

EZENZIA
United States
3 months using the app
Secomapp replied December 28, 2022

Hello EZENZI,

We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service!

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

Best to you,
Hannah
Free Gifts - Customer Support Team

January 11, 2023

This app is the best tool for BOGO, it is the most user friendly and straight forward out of all the available apps. I ran into a little trouble with my cart that i could not solve, I sent an enquiry with a reply with in 2 mins and problem solved with in 20 mins with the most amazing customer service. Highly recommend! This will be my go to apps for all my projects moving forward.

Breezy Brush
Australia
3 months using the app
Secomapp replied January 13, 2023

Hello, Breezy Brush!

Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.

If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!

Best of wishes,
Hannah
Free Gifts - Customer Support Team.

April 4, 2017

This app works great. Simple and easy and did what we need.
Also the support is awesome - Louis did the install with us and then turned around some custom styling tweaks to our theme within ten minutes!!

Claridream
United States
3 months using the app
August 6, 2017

This is a great app. I tried multiple apps to offer a free gift before I found this one. I love it because you can get specific with what customers you want to offer the free gift to, the other apps couldn't handle this. Thank you!

Cat Lovers Australia
Australia
3 months using the app