Reviews (2,133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales with effective "buy one, get one" promotions. They appreciate its user-friendly interface that simplifies setting up promotions, enhancing customer satisfaction and increasing average order values. The app is noted for its reliable performance and seamless integration with Shopify, featuring real-time analytics and customizable offers. Exceptional customer support is frequently highlighted, with staff members like Mina, Anne, and Daniel receiving specific praise for their prompt and efficient service.
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这个小程序很麻烦, 很复杂 , 自己操作很久没弄成功 , 但是客服Trix 很好 ,很耐心 , 帮助我解决了问题 ,如果没有客服, 我可能就放弃使用这个插件了 0000000000000000000000
Dear JOYSTAR BIKE,
We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get your satisfaction.
Best regards,
Rio
Free Gifts - Customer Support Team.
The app is a bit confusing at first glance, but easy to get the hang of. the support team (Robert, Chica and Alex) have been very prompt and helpful in getting things set up and helping with the aesthetics. Thanks so much for your help!
You have an awesome day, Erozul!
Your wonderful comments are greatly appreciated. We are all thrilled to know that we could help you right away, especially Robert, Chica and Alex. We will undoubtedly work harder to improve our app and our support staff as a result of your invaluable support.
Please feel free to contact us via live chat or by email at support@secomapp.com if you require any additional assistance. Our pleasure in being with you is constant.
Good luck with your future offers!
Hannah
Free Gifts - Customer Support Team
I was thoroughly impressed with the quick and efficient customer service provided by this app and the support team. The user interface was easy to navigate, and the support team was knowledgeable and responsive, addressing any technical issues I encountered promptly and effectively.
That being said, I did come across one minor issue that I feel could be improved upon. It appears that the app does not offer the option to set different messages for the gift sliders, instead relying on a global message to be displayed regardless of the activated offer. This could potentially limit the ability of users to customize messages to specific gift offers.
Despite this drawback, the app's overall functionality and outstanding customer service more than make up for it. The app's team was able to address my concerns in a professional and courteous manner, making the process smooth and stress-free.
Good day Bogotestcpl,
I just want to say thank you for your kind and helpful feedback about our app. Our team has noted your recommendation about gift slider title, and we will definitely keep it in that mind as we work on improving the app. We always try our best to provide the most satisfactory support for our awesome customers, so your review means a lot to us.
If you have any questions, please contact us via our live chat or email us at support@secomapp.com. We are always ready to support our customers!
Best wishes,
Hannah
BOGOS - Customer Support Team.
This is a great app， the customer service response is speedy， and very trustworthy， if you want to do promotions in your website, you must download this app.
Hello, FOCALLURE ONLY OFFICIAL SITE!
Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers.
If you have any further questions, please contact us at support@secomapp.com or via live chat. We're always willing to lend a hand if you require it!
Best of wishes,
Hannah
Free Gifts - Customer Support Team.
The customer service is amazing. Anne and Louis helped me out and took care of the small issue I had with my theme. Everything looks good to go, and I am looking forward to the increased sales.
Good day TinyHouseEssentials!
Sincerely, thank you for such a wonderful review! Anne and Louis will be delighted to read your review, which is full of praise. Our staff will work even harder to bring better features and services if you continue to support us.
You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!
Thank you and best wishes,
Hannah
BOGOS - Customer Service Team
Downloaded the app yesterday and emailed support to install update. It was done very quickly. Brian even created 2 example rules in our store! Excellent service! We can't wait to give this app a test drive.
So far it seems to be the perfect solution for what I was looking for.
There were some initial issues that needed resolving but Louis Tong was extremely helpful and has helped resolve several issues, all within a few hours of contacting him.
I do think it's a bit overpriced though. With a price reduction this could be the perfect solution for many store owners.
The app is easy to use, and the support team is very responsive and helpful! This seems to be the best app if you need to boost your sales and conversions.
Fantastic support! We did a few testings with FreeGift and love the flexibility of app, most importantly the support given is one of the best we have had. Even though eventually we didn't go with it (due to differing requirement), would definitely recommend them to anyone - your store is in good hand!
The staff helped me install it. This was very useful and saved me a lot of time