BOGOS.io Free Gift Buy X Get Y

I just launched my 1st promo using this app and it's awesome. The app took 2 seconds to install, and customer service sent me a live chat message offering their assistance to help me launch my first promo. I honestly did very little work which was really nice being new to the service. The app is really intuitive to use and customer service was 5 stars!

BOGO App is really good. Using this from last 6 months approx. It's easy to use and the best part is their support team, they all are very quick and supportive.

Really great app. Specially the back end support quick and prompt. Complete support from setting up the offer to remove any issues or customization required. 5 Star for these stars.

¡El equipo de Atención al cliente es de 10! Te mantienen en todo momento informado de cómo va el caso, son rápidos en contestar y eficaces.

We have recently launched this app on our site after I spent some time trying to find a solution that would be meet the majority of our needs. The support received to date has been brilliant, the team have been very helpful.

Love this app! had trouble with instructions when installing it myself but the support team was quick on resolving the issue and installed the app for me.

I installed the app on my own, but needed a little help afterwards to get it working right on my store. The support team is great- quick to respond and able to turn around help in 24 hours or less. They even worked on my cart to give our GWP promotion a better experience than what is out-of-the-box on the promo set up. The app itself is very easy to use, and creates an easy customer experience.

This app let me setup a system to offer 50% off coupons on one product and limit it to one per customer.

The support is beyond great. Even during free trial period they helped to set everything up and adjust settings/visuals on our request.

Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.