Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

May 28, 2020

I used this app to help me do a bundle sale, it's very helpful, I have my 1st order on air within a day after its been set up. The tech support is instant helping me with the CODE.

Punkravestore
United States
Over 1 year using the app
November 16, 2022

The customer support is so quick and helpful! David helped me immediately, and was able to edit the offer pop up features to match our website perfectly. Excited to use the Free gifts app for our Black Friday sale!

Formless Beauty
United States
Over 1 year using the app
Secomapp replied November 17, 2022

Hi Formless Beauty,

You made our day with your awesome review! David will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features.

May you need any support, please let us know via our livechat or email us at support@secomapp.com. We're just an email away :)

Best regards,
Hannah
Free Gifts - Customer Support Team.

Edited March 1, 2023

They have been helping me with everything and they do a great job. Highly recommended App! Tt increases your sales a lot! Thank you!

Ökovor
Spain
Over 1 year using the app
Secomapp replied November 17, 2022

Have a fantastic day, Ökovor!

The Free Gifts customer service staff is grateful for your kindness and love.
Brian, Anne and Chica are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Hannah
Free Gifts - Customer Support Team

August 25, 2021

Robert and Louis provide a good service and answer all my inquiries about their app. Hoping that your app will help us boost our sale. Thank you.

Big Skinny Philippines
Philippines
Over 1 year using the app
Secomapp replied August 27, 2021

Good day to you Big Skinny Philippines,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

November 18, 2022

Simple to use. Needed help setting up and the team was great. Solved my custom issues right away and made it all work great.

Be Home
United States
About 1 year using the app
Secomapp replied November 21, 2022

Hello Be Home,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

Edited July 3, 2020

I used this app to increase my sales with BOGO, promotions and discounts, and my customers really love my store and products.

Besides, it has a really fast & excellent support !!!

thank you guys !

Azúcar Dulcerías
Mexico
About 1 year using the app
June 21, 2021

Excellent service from Robert & Trix! Prompt, accurate, patient and professional. Keep up the amazing work!

EUBI EU
Singapore
About 1 year using the app
Secomapp replied June 21, 2021

Good day to you EUBI EU,

We can't express by words how grateful we are to be chosen by you! With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Martin
Free Gifts - Customer Support Team.

June 30, 2020

Super easy to set up, had a problem out of the gate (user error) and their customer service was great.

Trust Beauty Skincare
United States
About 1 year using the app
May 21, 2018

Works as described-- the development team was quite helpful with the installation and replying to technical questions, both quickly and precisely.

Shophightimes
United States
About 1 year using the app
Edited December 13, 2023

Great app and amazing and quick support! Been looking for these features in an app for a long time, and finally found one that works. Mina, David, Brian and Anne from the team, has always helped me out in no time. Very satisfied. Needed some help again today, and Mina helped me out in no time! Loving this

iGlow Cosmetics
Norway
About 1 year using the app
Secomapp replied September 22, 2022

Good morning iGlow Cosmetics!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let David, Brian and Anne know about your kind praise and we are sure that they will be so very happy.

If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!

You really made our day!
Hannah
Customer Support Team - Free Gifts