Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer shopping experiences through special offers and free gifts. It's praised for its seamless integration, user-friendly interface, and quick setup. The support team is noted for their responsiveness and expertise. Merchants appreciate the app's impact on increasing average order values and reducing abandoned cart rates. It's also valued for its flawless operation with numerous products, customization options, and immediate response via live chat.

Edited March 1, 2023

They have been helping me with everything and they do a great job. Highly recommended App! Tt increases your sales a lot! Thank you!

Ökovor
Spain
Over 1 year using the app
Secomapp replied November 17, 2022

Have a fantastic day, Ökovor!

The Free Gifts customer service staff is grateful for your kindness and love.
Brian, Anne and Chica are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Hannah
Free Gifts - Customer Support Team

August 25, 2021

Robert and Louis provide a good service and answer all my inquiries about their app. Hoping that your app will help us boost our sale. Thank you.

Big Skinny Philippines
Philippines
Over 1 year using the app
Secomapp replied August 27, 2021

Good day to you Big Skinny Philippines,

Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team.

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

November 18, 2022

Simple to use. Needed help setting up and the team was great. Solved my custom issues right away and made it all work great.

Be Home
United States
About 1 year using the app
Secomapp replied November 21, 2022

Hello Be Home,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

Edited July 3, 2020

I used this app to increase my sales with BOGO, promotions and discounts, and my customers really love my store and products.

Besides, it has a really fast & excellent support !!!

thank you guys !

Azúcar Dulcerías
Mexico
About 1 year using the app
June 21, 2021

Excellent service from Robert & Trix! Prompt, accurate, patient and professional. Keep up the amazing work!

EUBI EU
Singapore
About 1 year using the app
Secomapp replied June 21, 2021

Good day to you EUBI EU,

We can't express by words how grateful we are to be chosen by you! With your precious support, our team would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Martin
Free Gifts - Customer Support Team.

June 30, 2020

Super easy to set up, had a problem out of the gate (user error) and their customer service was great.

Trust Beauty Skincare
United States
About 1 year using the app
May 21, 2018

Works as described-- the development team was quite helpful with the installation and replying to technical questions, both quickly and precisely.

Shophightimes
United States
About 1 year using the app
Edited December 13, 2023

Great app and amazing and quick support! Been looking for these features in an app for a long time, and finally found one that works. Mina, David, Brian and Anne from the team, has always helped me out in no time. Very satisfied. Needed some help again today, and Mina helped me out in no time! Loving this

iGlow Cosmetics
Norway
About 1 year using the app
Secomapp replied September 22, 2022

Good morning iGlow Cosmetics!

Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support!
We will definitely let David, Brian and Anne know about your kind praise and we are sure that they will be so very happy.

If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com!

You really made our day!
Hannah
Customer Support Team - Free Gifts

November 25, 2021

Amazing customer service. Not only is this app very functional and does exactly what I need it to do, the customer service really impressed me. I did not expect to hear back on Thanksgiving Day for help on my Black Friday deal that wasn't working. But I initiated chat anyways just in case. And I heard back. Daniel helped me fix everything about the offers without hesitation and they're working perfectly now. Highly recommend this app!

p1supps
United States
About 1 year using the app
Secomapp replied November 26, 2021

Good day to you p1supps!

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Sam
Free Gifts - Customer Support Team.

Edited October 26, 2018

This app has helped me make a lot of sales. The developer team was also very helpful in helping me change the theme and customize it to my store. Very happy with it thank you.

BTS ARMY MERCH
South Africa
About 1 year using the app