Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

January 6, 2023

A great little app to cover a variety of different functions. We wanted to automatically add gifts to cart as part of a promotion and this was the perfect solution to achieve that outside of Shopify's limited discount functions.

When trying to make changes when we encountered problems, David on the customer support chat not only helped us figure out how to make a new promotion work but also offered insight into other ways we can use the app to achieve what we wanted. Definitely worth it if you anticipate making a lot of promotions.

Car Gods
United Kingdom
About 1 year using the app
Secomapp replied January 13, 2023

Hello Car Gods,

That review has warmed our hearts tremendously! David is speechless right now because he is overjoyed by your compliments!
Thanks to you, we now have even more motivation to improve our services in the days ahead:D

If you ever need assistance, please contact us by Live Chat or email at support@secomapp.com.

Best wishes,
Hannah
Free Gifts - Customer Support Team.

March 15, 2016

I'm giving this 5 stars because their support is awesome. The instructions aren't THAT helpful because each theme is different. They worked with our theme which had a number of varying implementations. The Secomapp team was very flexible with us, entering their code into our theme quickly.

Patchology Shop
United States
About 1 year using the app
January 22, 2018

It is so easy integrate it thanks a lot!!! What a great application :))

Ozpack
Türkiye
About 1 year using the app
January 29, 2021

Great app, helped accomplish what we needed when running some extra apps. Brian helped customize what was needed, amazing customer service!

Borboleta Joaillerie
Croatia
About 1 year using the app
Secomapp replied February 5, 2021

Thanks for leaving us a review! Brian is definitely so grateful to see your review!

Edited June 19, 2023

This is a must-have app! definitely increases conversion rates. Similar applications charge double and also restrict based on traffic, which is absurd. Above everything, excellent customer service! Thanks to Mina, Ellie, David, and Henry for their assistance in customizing the app to match my site. I have no words to thank this wonderful team for providing the best service I have ever received! recommended!!

Epic Loot Shop
Israel
About 1 year using the app
Secomapp replied May 25, 2022

Epic Loot Shop, have a wonderful day!

Your kindness and love are greatly appreciated by the Free Gifts customer service team.
Ellie, David, and Henry are overjoyed that we have received such a positive review:D

Please contact us via LiveChat or email at support@secomapp.com if you have any questions.

I'm glad we're working together!
Ben
Free Gifts - Customer Support Team

March 31, 2023

It's straightforward to install and use the app. The staff are very helpful and fast to support and guide you through any doubts. You don't have to worry about the back end.

Alex Carro Skincare
Spain
About 1 year using the app
Secomapp replied April 7, 2023

Good day Alex Carro Skincare,

Thanks so much for joining us! We couldn't be happier to have met your expectations with our app and services! Our BOGOS app will definitely improve thanks to your support.

If you have any questions or concerns, feel free to contact us by live chat or email at support@secomapp.com.

Best wishes,
Hannah
BOGOS - Customer Support Team

October 27, 2020

Once all the coding is done the app works amazingly. Their customer service is very good and efficient.

Novex Hair Care
United States
About 1 year using the app
August 8, 2022

It allows you to add the free gift to the cart, which we find makes for alot better conversions then simply stating it comes with it. We also had an issue (our own fault) and the company not only told us what was wrong, the went ahead and fixed it as a draft, and then followed up two days later just to be sure it was still working.

Forest Glory
United States
About 1 year using the app
Secomapp replied August 10, 2022

Hi Forest Glory,

We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business!

If you need any further support, please get back to us via live chat or email support@secomapp.com. We are always willing to give you a hand!

Cheer,
Louis
Free Gifts - Customer Support Team.

March 22, 2023

David was incredible! He was super helpful and knowledgeable and fixed my issue on the spot. I was having trouble setting up a GWP with 2 gifts and he took over and made all the corrections right away so it worked just how we wanted. He also sent screenshots of what he did with explanations so I can execute myself next time. This is not the first time I needed help and they have consistently taken great care of us. They are super professional and have great follow through.

BIBA LOS ANGELES
United States
About 1 year using the app
Secomapp replied April 7, 2023

Greetings BIBA LOS ANGELES,

Thank you so much for taking the time to provide such a thoughtful comment! Your excellent comment has given us a great confidence boost, and we will utilize it to enhance our services!

Please contact us via live chat or email at support@secomapp.com if you require any extra assistance. We're always happy to help. Our top priority is to give you with the best service available!

We wish you the best of luck!
Hannah
BOGOS - Customer Support Team.

November 19, 2021

Great app, does what it says. Easy to reach out to support and get set up within a day. Perfect for what we need.

Little Green Radicals Wholesale
United Kingdom
About 1 year using the app
Secomapp replied November 19, 2021

Dear Little Green Radicals Wholesale,

We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday.

Please feel free to reach out to us anytime via live chat and email support@secomapp.com. It's always our pride to accompany you!

All the best,
Trix
Free Gifts - Customer Support Team.