Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration, user-friendly interface, and unique features like URL parameter conditions. It's praised for boosting sales and conversion rates through free gift offers. Despite a higher price point, its additional functionality and glitch-free operation provide value. The responsive and knowledgeable support team, along with a live chat feature, are appreciated for quick customization and issue resolution. Merchants report increased average order value and movement of slow-selling items. Features allowing customers to claim gifts and use both BOGO and discount codes are also highly valued.

January 22, 2020

This app is good. Free gift is added automatically. Very good and fast service.
The app is working perfectly.

Ergobaby Australia
Australia
Over 1 year using the app
July 15, 2021

Excellent support team who are very responsive to questions and happy to customise where possible to suit your needs.

Vida Glow Australia & New Zealand
Australia
Over 1 year using the app
Secomapp replied July 16, 2021

Good day Vida Glow Australia & New Zealand,

We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!

Best regards,
Alex
Free Gifts - Customer Support Team.

November 9, 2022

MEGET hjælpsom support, der bar os igennem hele opsætningen, og lavede popups, så de passede til vores look på webshoppen... Er virkelig imponeret over servvice-niveau! Kan klart anbefales til alle andre der overvejer...

hellovintage.dk
Denmark
Over 1 year using the app
Secomapp replied November 10, 2022

Goddag hellovintage.dk,

Tusind tak for dine pæne og tankevækkende ord på appen Gratis gaver. For os betyder det meget, og vi vil gøre alt, hvad vi kan, for at forbedre servicen til vores langsigtede kunder.

Hvis du stadig har spørgsmål, er du velkommen til at kontakte os på support@secomapp.com eller via live chat. Vi hjælper altid gerne, hvis du har brug for det!

Beklager eventuelle oversættelsesfejl, da vi bruger Google Oversæt nu :D

Med venlig hilsen,
Hannah
Free Gifts - kundesupportteam.

September 22, 2020

I'm impressed with this app. It lets me create free gift offers which will be automatically be added to the cart page (this is essential to run promotions through Google Merchant Center). The app is installed by the friendly team who will customize it for you (big thanks to Louis Tong). Recommend.

White Tree Furniture
United Kingdom
Over 1 year using the app
June 9, 2021

Trix and Robert have been extremely helpful on all of our request and I'm so grateful for their assistance! Their support is top quality and was able to assist with the integration very promptly! highly recommended app and great customer service! Thank you team! keep it up!

Eubi Shorts
Singapore
Over 1 year using the app
Secomapp replied June 11, 2021

Dear Eubi Shorts,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Trix and Robert would be happy to read your feedback. Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Sam
Free Gifts - Customer Support Team.

Edited December 7, 2021

This is a great app! We totally recommend it to everyone. We had a hard time before looking for a gift offer app and had wasted a lot of time trying out other apps and finally we saw this app! It has all the features/settings/options we need for a free gift app. Support team is great and very accommodating too! I commend Trix and Robert!! Robert also attended to my inquiry and have resolved it rather fast. Thank you!

Adora
Philippines
Over 1 year using the app
November 7, 2018

Great Support Team in helping from A - Z on all aspects of this app. Would Highly recommend to others!

FABBO
Malaysia
Over 1 year using the app
May 28, 2020

I used this app to help me do a bundle sale, it's very helpful, I have my 1st order on air within a day after its been set up. The tech support is instant helping me with the CODE.

Punkravestore
United States
Over 1 year using the app
November 16, 2022

The customer support is so quick and helpful! David helped me immediately, and was able to edit the offer pop up features to match our website perfectly. Excited to use the Free gifts app for our Black Friday sale!

Formless Beauty
United States
Over 1 year using the app
Secomapp replied November 17, 2022

Hi Formless Beauty,

You made our day with your awesome review! David will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features.

May you need any support, please let us know via our livechat or email us at support@secomapp.com. We're just an email away :)

Best regards,
Hannah
Free Gifts - Customer Support Team.

Edited March 1, 2023

They have been helping me with everything and they do a great job. Highly recommended App! Tt increases your sales a lot! Thank you!

Ökovor
Spain
Over 1 year using the app
Secomapp replied November 17, 2022

Have a fantastic day, Ökovor!

The Free Gifts customer service staff is grateful for your kindness and love.
Brian, Anne and Chica are very happy about the excellent feedback we've received:D

If you have any questions, please contact us by LiveChat or email at support@secomapp.com.

I'm delighted we're collaborating!
Hannah
Free Gifts - Customer Support Team