Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its unique features, user-friendly interface, and seamless Shopify integration. It's praised for boosting sales through free gifts and additional product offers, and increasing average order value. Merchants appreciate the time-saving setup, compatibility with apps like PageFly, and responsive support team. The app's customization options, automatic BOGO offers, and ability to separate discounted and free items are also well-received. Despite the team being based in Vietnam, they ensure availability during US-friendly hours for live chat support.

July 8, 2022

Very responsive, and technically capable. They helped us with the installation and even source code customisation to make the app work for us. Happy to recommend.

Shakeup Cosmetics
United Kingdom
11 months using the app
Secomapp replied July 12, 2022

Good day to you, Shakeup Cosmetics,

I appreciate you taking the time to write such an excellent reply! We will undoubtedly keep working to enhance the features and experience for our devoted customers.

Please get in touch with us via live chat or email at support@secomapp.com if you need any more help. We are always ready to help. Giving you the finest service we can is our top focus!

Best wishes!
Marc
Free Gifts - Customer Service Team

August 12, 2021

Recently installed this app to run a promotion to give away items for sales over a $ threshold. The setup was intuitive however I did have some issues getting it exactly right. The support team stepped up and went above and beyond to get the app working exactly the way I wanted. The support was immediate and very understanding. Cheers

ShaverHub
Australia
11 months using the app
Secomapp replied August 12, 2021

Good day to you ShaverHub!

Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us at support@secomapp.com. It's always our pleasure to accompany you.

All the best,
Rio
Free Gifts - Customer Support Team.

March 21, 2022

Ellie and David were both incredibly helpful. I am truly thankful for their help as well as the developing team. They made the code installation process easy and stress free. Thank you again for all of your help!

rainandbow.com
United States
10 months using the app
Secomapp replied March 22, 2022

Greetings rainandbow.com,

We just received your glowing review and we couldn't be any happier (Ellie and David are the happiest! :D)
With your support, our team can continue to improve our services to make sure that they would get more perfect, every single time!

Our team will be right here over at Live chat or in the email support@secomapp.com if you ever need us! Let us know and we will be right there to assist!

Much appreciated!
Rachel
Customer Support Team - Free Gifts

September 21, 2020

Brian is very helpful and his reaction is very fast.
So it nice work with him.
The app is very proffessional

Huidproducten.nl
Netherlands
10 months using the app
October 15, 2021

App is working well and doing what's promised. Exceptional customer service if you should experience a problem or just have a question. Thanks a lot!

Just-Legends.com
Germany
10 months using the app
Secomapp replied October 16, 2021

Dear Just-Legends.com,

Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Mitchell
Free Gifts - Customer Support Team.

November 2, 2017

Great customer support. Brian and Lea usually respond in less than 24hrs.

Leus California
United States
10 months using the app
April 17, 2017

Great App even better customer service

Bariatric Lifestyle Diet
United States
10 months using the app
December 13, 2022

Easy to setup and superb customer support. Anne is very helpful and responded quickly. Highly recommended!

Kira Kiras
Australia
10 months using the app
Secomapp replied December 28, 2022

Hi Kira Kiras,

Thank you so much for your awesome review! Anne would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business.

We are just one message away via live chat or email address support@secomapp.com. Your satisfaction is always our pride and joy!

Best regards,
Hannah
Free Gifts - Customer Support Team.

December 13, 2017

Great app for free gifts. simple and easy, and good support

Beautyitis
United States
10 months using the app
March 16, 2023

This app answers all of our problems regarding the campaign and promos. It is easy to manage and the customer service is so professional.

Drinkies PH
Philippines
10 months using the app
Secomapp replied March 22, 2023

Dear Drinkies PH,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our BOGOS app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.