Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its competitive pricing, efficient fulfillment times, and wide product range. They find the interface user-friendly and praise the customization options. The customer service is often commended for its promptness and expertise in resolving technical issues. Merchants also value the quality of printed products and the app's ability to handle large order volumes. Some have even switched their businesses to Shopify based on this app's recommendation.

Edited January 25, 2021

FUEL really has some EXCELLENT Customer Service. Very grateful for that! Someone always in an excellent and timely fashion. As, well everyone who assists always does so so kindly and graciously. ELSA IS AWESOME!!!!! Shout out to Max, Hector & Lyman as well! - GOD Bless you! Thank you!
Concerning the app, I have a t-shirt and other apparel business and LOOOOVE LOVE LOVE how I am able to sync different items/products under the same listing in my store. For example, I have 1 listing for every t-shirt, hoodie and long-sleeve shirt. I group them together, per design, as 1 item. It makes having collections so much easier and things on my website look so much neater. Fuel has a wide variety of items to choose from as well. Turn-around time to produce items is excellent. I sooooo appreciate excellence. Very glad I ever started using FUEL!

The Blessed Clothing Co.
United States
3 months using the app
February 20, 2021

Thank goodness I found Fuel POD! It has helped my store in so many ways! Their products and printing is great and customer service is excellent. They have saved me so many $$ by not having to carry tons of inventory. Would highly recommend.

Keepsakes Plus
United States
3 months using the app
Edited April 4, 2022

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit.
We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, even in last year Christmas they are not as aweful as this......

PixelRetro
United States
About 2 years using the app
Edited May 24, 2022

FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality control(which I at this point I am pretty sure that quality team its a myth). They need ADDITIONAL 3-5 days). They became so bad, that they had to delete their Facebook group page (where users could interact) from all the negative comments. DO A FAVOR TO YOURSELF AND STAY AWAY FROM THEM.

Type Sale
Cyprus
About 2 years using the app
Fuel POD replied June 9, 2022

Hi there Type Sale, we hear you. We are running into issues obtaining blanks from our suppliers, but working on ways to improve our production times and hope to have this resolved shortly. I totally appreciate your continued patience with us and will make an announcement in the near future.
- Lyman

July 23, 2020

I am using this supplier from long, happy about the services provided. In this pandemic situation too they are managing well.

Fluffdeals
India
2 months using the app
January 31, 2020

Production time, print quality, pricing and customer service is a 10 out of 10 stars! I have had so many orders for our designs that I had products on back order and Fuel printed and shipped them as fast as I could submit the order! I also had to submit a lot of orders manually and was easy to do. I also use some of the more rare color garments and they were able to restock blank garments fast enough so there was no lapse in production! Thanks to Fuel I not only got orders out in time but continue to upload new designs and keep fresh products stocked and ready to ship on demand!

Michigan Swatch Company
United States
2 months using the app
June 26, 2020

Best App Ever. Instant help and quick delivery. I just love to use this app for all my orders. I would recommend others to go for FUEL too.

croomart
India
2 months using the app
November 25, 2022

Oh my goodness, where do I begin? These people have the BEST customer service ever! Super affordable clothes so you can pass the savings onto your customers and still make a profit! And a very easy interface in app. Many places charge extra "hidden fees" but not so with Fuel POD. Not only that, but your first 50 days, they give you a DISCOUNT on clothes. Sure they don't have mockups (besides 1), or custom tags for branding, but neither are worth an extra $5-10 per shirt!!! You can spend the savings on another site to get all fancy. Anyway, I am super happy with them. I haven't had any problems with orders or customer service so far (their customer service is fantastic, you just need to be patient till someone is available on chat), but if I ever do, I'll be sure to update the review! Anyway, super pleased and happy with Fuel and I plan to do some YouTube reviews in the future about them as well.

Mary Lilly Tees
United States
2 months using the app
Edited August 25, 2022

This app by far, has the simplest setup for your print-on-demand needs. Rather than setting up each apparel, for example, if you have a design that you require a t-shirt, hoodie, crewneck for, you can do it all at once on Fuel. Their service is amazing, very quick to respond with any issues I had. I have tried so many and this stands out by far both for cost and ease of setting up your products. They also only use quality carriers rather than these unknown foreign carriers you've never heard of. Since Covid, deliveries are obviously outside of their control but Fuel are sympathetic and helpful every step of the way. Coming from a business that has tried more than 20 print-on-demand suppliers, I promise you, you won't be disappointed!

Krus-Teez
New Zealand
2 months using the app
Fuel POD replied September 8, 2022

Thanks for your review, Hanna. I'm so happy to hear that you've had a great experience with us so far. Our team is here to help make your store successful. Freel free to reach out to us if you need anything.

October 29, 2021

The integration with Shopify is seamless and easy to use. Customer Support is great. Product prices are good.

Baboon Cart
India
2 months using the app
Fuel POD replied November 2, 2021

Thanks for your review, and for being a big part of our success.