Overall rating
4.3
Counts per rating level
  • 70% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its quick fulfillment process, intuitive interface, and wide product selection. They often cite its competitive pricing and high-quality printing as key to increasing profits. The customer service is frequently commended for its timely and informed assistance. Merchants also value the seamless Shopify integration and the ability to create product templates. Long-term merchants consistently report satisfaction with the app's performance and dependability.

January 26, 2022

Fuel is by far the best, most rocking app for POD business. Such a simple though elegant user experience. Totally sold on it.

Trust Peek
India
About 2 months using the app
Fuel POD replied March 1, 2022

Thanks for the love, Hemal. Tell your friends! :)
- Lyman

May 4, 2023

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

PatriotDepot.com
United States
Over 1 year using the app
Fuel POD replied March 6, 2024

We regret to hear about your recent experience.

Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures for monetization and/or commercial purposes requires written permission from the licensor. This requirement applies even if you have created your own artwork incorporating these elements. The use of such materials is strictly prohibited without express written consent from the licensing party.

Furthermore, we email sellers any order cancellations due to intellectual property concerns. We recommend checking your spam folder or verifying that your registered email is up to date to ensure that you receive our notifications. Please understand that our policies are not intended to censor free speech or engage in political discourse. Instead, our aim is to uphold copyright and intellectual property laws.

Thank you for your understanding and cooperation.

The Fuel POD Team

Edited November 17, 2021

print quality is always great! Price is right! production time is fast! customer service is very responsive! Hector with the customer support team rocks! he has handled all my questions and issues ive ever had with fuel! he should be promoted! highly recommend!

Trendsetter Threads
United States
About 2 months using the app
Fuel POD replied November 19, 2021

Thanks for your support, Jeremiah! Our team is happy to help you take care of any support issues so you can focus on growing your company.

October 5, 2021

Great customer service and very fast response time! Lyman is who I chatted with and he was great. I've listed their goods on my store and gotten sales but have not placed a test order for myself to see the print quality yet. I'll be doing so later this week and I'll update this review. So far nothing but great reviews from my customers so I expect it will be fine.

Lions of Men
United States
About 2 months using the app
Fuel POD replied October 8, 2021

It's awesome to hear you be a part of our community. Don't hesitate to reach out to us if you need anything. We're here to help your business grow.

January 29, 2020

I'm COMPLETELY new to this eCommerce thing. I stumbled upon this app before I even had a Shopify account. As a matter of fact, I didn't really know what Shopify was.
This app was why I jumped in headfirst. I have a tendency to research things quite extensively before I take a plunge. This was no different. I searched out all the Print On Demand apps I could find. I read reviews. I watched YouTube videos. I visited MANY websites to see their offerings. I couldn't find a better alternative.
Fuels' prices are far below the next closest competitor. Their shipping is top-notch. Support? It's always been spot on and questions are fielded on a personal level that makes me very comfortable. I never feel like I'm just another number.
They handle single item orders just as well as large quantities.
The app is incredibly easy to install. No coding. Click it and go. Set a few preferences and it's yours.
They have a wonderful feature at the bottom of the "Add Products" page. You can create templates! If you commonly group several products together, such as long and short sleeve t-shirts and sweatshirts and hoodies, you can choose your options (sizes and colors) one time and reuse the template over and over. It saves a ton of time adding new products to your store.
I'm extremely pleased with Fuel! And, No, this was not a paid advertisement.
Get it! You'll be glad you did.

The T-Shirt Sea
United States
About 2 months using the app
August 13, 2020

I have been beyond pleased with Fuel since day 1. I have been through a number of vendors that do not compare to Fuels quick shipping and printing time along with the pricing and quality. Keep up the amazing work!

D. Ridley Designs
United States
About 2 months using the app
Fuel POD replied August 19, 2020

Thanks for the kind words! We are working hard to keep improving :)

May 11, 2021

This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a month old and haven't been shipped yet. Customer service used to be exceptional. Now it is almost non-existant. Yes, they usually provide initial responses reasonably quick, but they are mostly canned and of little use if not downright misleading or false. Print quality used to be reasonably good, not many complaints. But from what my buyers have told me over the past two months - the print quality is not at all reliable any more, many complain that they are washed out looking out of the box, and fade more each time they are washed. And I am aware of at least three situations where the wrong shirt was sent. Right image, but not the brand or style that was ordered, the shirt color isn't the same as what was ordered, and of course what was sent was a cheaper product. I could go on with other issues but the causes are unknown so in trying to be fair I won't mention them. I suspect one of the problems is that FUEL is relatively new, and as they grow it seems that they are incapable of handling increased work load. They aren't even issuing refunds like they used to. Come on, more than a month 'in production' and won't cancel or refund? I've been getting rid of all my Fuel listings - recreating and moving them to other POD companies, which at least thus far have been better in every way - surprisingly, even cheaper. I won't mention names because that isn't the purpose of reviewing FUEL, but if you care about your business reputation, you should use someone else. I'm spending many days deleting and recreating elsewhere, but what choice is there?

Doggylips.Com LLC
United States
Over 1 year using the app
December 31, 2020

We are totally new to POD and have tried a few POD apps. This is the best one in my opinion. The products are great and the price is one of the best, if not the best out there.
The app itself is so easy to use which for a beginner suits us well. 10 out of 10!! Oh, and delivery times have been great especially considering these unusual and trying times.

Personalisedprint4u
United Kingdom
About 2 months using the app
June 14, 2020

Bad quality. All of my order is not shipped after 1 months. No one help me and support. That is really bad experience for me.

quyetdeptraikhongaisanhbang
France
About 1 year using the app
November 30, 2022

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

guldstone01
Türkiye
About 1 month using the app