Reviews (394)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface, suitable for both beginners and experienced users. They praise the responsive customer service, high-quality prints, and extensive product range. The app is noted for its smooth integration with Shopify, facilitating easy order and inventory management, competitive pricing, and fast, reliable fulfillment and shipping processes.
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Go with this app! Fuel is making POD affordable which is impossible to find elsewhere. Quality products and excellent customer service as well.
I was tempted by their prices and variety of items they have but I don't recommend this provider. Their inventory is not linked to their actual items so you have to check an inventory list in order to make sure your items will be produced. If it isn't in stock, they won't tell you until a week later. Every time I've asked about a late order they spend days telling me it's on the verge of being shipped; I assume customer service is just told you tell you what you want to hear honestly. There are many better print providers out there, I wouldn't deal with the hassle of Fuel unless you have a very low sales rate and your orders aren't tied to any urgency.
I appreciate your product feedback Sarah, and completely understand the need for this feature and will defiantly consider adding it in the future. However, we do have a website where you can check our inventory. Please reach out to our customer service team and they will be more than happy to share it with you. I want to make selling products as easy as possible for you and all of our sellers.
- Lyman
A horror story... Just like some comment from this page... they always tell you that your orders are on the verge to be shipped... I wouldn't recommend this company to any serious and long term seller... Two weeks since order date. TWO WEEKS !!!!
I'm sorry to hear you had a poor experience with us, customphonecasestore. We're working on improving our service. Please reach out to our customer service team and we will make it right. We hope to hear from you soon.
- Lyman
Thought this app would be a great provider for our company. Placed an order for a couple hundred dollars for some samples, multiple shirts had defects in their printing. A lot were already chipped straight from the box, prints weren't centered or aligned correctly, some shirts looked like they had run out ink as the colors were faded. Certainly not the kind of products we would want our customers to receive.
I have used this app and it is one of the best Print on Demand apps I have used so far. Great products and great service. Totally recommended.
I can not satisfy with your service. Very Slow, Delay without notice. Refuse and refund at the end of handling time. Not only one time you make me disapointed.
Update as of june 2022: FUEL POD used to be good, right now, they are atrocious. So many delays with shipping times. They'll give some updates about their shipping times being 3-5 biz days when they fully know its not true. So many other reviews of them being absolutely bad in recent months.
I appreciate your honest feedback and totally hear you. The production times increased to issues securing blanks from our suppliers. However, orders with more available stock are going out within or around our estimated production times. We are taking steps to improve our overall production times. Keep your eyes open for more information in the near future.
- Lyman
Initially, I would've given them 6 out of 5 stars. They were prompt, the orders were on time (and insanely fast), and the prices were outstanding. Then orders started getting wrong....and the wrong items were shipped....and they were taking longer and longer....until finally I am having to sever my relationship with them altogether. There are still positives about this app - but the fundamental aspect of a fulfillment center is to fulfill orders...and Fuel simply cannot do that. Customers were waiting 4-5 weeks with no end in sight for orders - until I started having to refund customers their money. Hopefully they get their act back together - but for now, you should avoid at all costs.
Fuel is by far the best, most rocking app for POD business. Such a simple though elegant user experience. Totally sold on it.
Thanks for the love, Hemal. Tell your friends! :)
- Lyman
$5 for one shirt plus $3 for each additional. This is greed, this is robbery! If they do not change this, do not use them!