Reviews (407)

Overall rating
4.8
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, ideal for newcomers to e-commerce and print-on-demand services. It is praised for responsive customer service, high-quality prints, and a diverse product range, all at competitive prices. The efficient fulfillment process and intuitive design tools enhance merchant and customer satisfaction, while no upfront costs and custom thank-you notes add value. Educational resources further help merchants maximize app usage.

January 26, 2022

Fuel is by far the best, most rocking app for POD business. Such a simple though elegant user experience. Totally sold on it.

Trust Peek
India
About 2 months using the app
Fuel POD replied March 1, 2022

Thanks for the love, Hemal. Tell your friends! :)
- Lyman

Edited September 23, 2020

Initially, I would've given them 6 out of 5 stars. They were prompt, the orders were on time (and insanely fast), and the prices were outstanding. Then orders started getting wrong....and the wrong items were shipped....and they were taking longer and longer....until finally I am having to sever my relationship with them altogether. There are still positives about this app - but the fundamental aspect of a fulfillment center is to fulfill orders...and Fuel simply cannot do that. Customers were waiting 4-5 weeks with no end in sight for orders - until I started having to refund customers their money. Hopefully they get their act back together - but for now, you should avoid at all costs.

Dad Bod Tees
United States
Over 2 years using the app
Edited April 1, 2022

$5 for one shirt plus $3 for each additional. This is greed, this is robbery! If they do not change this, do not use them!

draculabyte
United States
Over 2 years using the app
Edited November 17, 2021

print quality is always great! Price is right! production time is fast! customer service is very responsive! Hector with the customer support team rocks! he has handled all my questions and issues ive ever had with fuel! he should be promoted! highly recommend!

Trendsetter Threads
United States
About 2 months using the app
Fuel POD replied November 19, 2021

Thanks for your support, Jeremiah! Our team is happy to help you take care of any support issues so you can focus on growing your company.

October 5, 2021

Great customer service and very fast response time! Lyman is who I chatted with and he was great. I've listed their goods on my store and gotten sales but have not placed a test order for myself to see the print quality yet. I'll be doing so later this week and I'll update this review. So far nothing but great reviews from my customers so I expect it will be fine.

Lions of Men
United States
About 2 months using the app
Fuel POD replied October 8, 2021

It's awesome to hear you be a part of our community. Don't hesitate to reach out to us if you need anything. We're here to help your business grow.

January 29, 2020

I'm COMPLETELY new to this eCommerce thing. I stumbled upon this app before I even had a Shopify account. As a matter of fact, I didn't really know what Shopify was.
This app was why I jumped in headfirst. I have a tendency to research things quite extensively before I take a plunge. This was no different. I searched out all the Print On Demand apps I could find. I read reviews. I watched YouTube videos. I visited MANY websites to see their offerings. I couldn't find a better alternative.
Fuels' prices are far below the next closest competitor. Their shipping is top-notch. Support? It's always been spot on and questions are fielded on a personal level that makes me very comfortable. I never feel like I'm just another number.
They handle single item orders just as well as large quantities.
The app is incredibly easy to install. No coding. Click it and go. Set a few preferences and it's yours.
They have a wonderful feature at the bottom of the "Add Products" page. You can create templates! If you commonly group several products together, such as long and short sleeve t-shirts and sweatshirts and hoodies, you can choose your options (sizes and colors) one time and reuse the template over and over. It saves a ton of time adding new products to your store.
I'm extremely pleased with Fuel! And, No, this was not a paid advertisement.
Get it! You'll be glad you did.

The T-Shirt Sea
United States
About 2 months using the app
August 13, 2020

I have been beyond pleased with Fuel since day 1. I have been through a number of vendors that do not compare to Fuels quick shipping and printing time along with the pricing and quality. Keep up the amazing work!

D. Ridley Designs
United States
About 2 months using the app
Fuel POD replied August 19, 2020

Thanks for the kind words! We are working hard to keep improving :)

Edited April 4, 2022

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit.
We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, even in last year Christmas they are not as aweful as this......

PixelRetro
United States
About 2 years using the app
Edited May 24, 2022

FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality control(which I at this point I am pretty sure that quality team its a myth). They need ADDITIONAL 3-5 days). They became so bad, that they had to delete their Facebook group page (where users could interact) from all the negative comments. DO A FAVOR TO YOURSELF AND STAY AWAY FROM THEM.

Type Sale
Cyprus
About 2 years using the app
Fuel POD replied June 9, 2022

Hi there Type Sale, we hear you. We are running into issues obtaining blanks from our suppliers, but working on ways to improve our production times and hope to have this resolved shortly. I totally appreciate your continued patience with us and will make an announcement in the near future.
- Lyman

Edited November 10, 2020

Great prices and fast fulfillment. Shipping rates are inexpensive and they ship internationally. Not too much to complain about I have had a few hiccups with their inventory and some small quality issues but overall they are offering a great service at a very low cost.

UGLYWORLD
United States
Over 3 years using the app