Reviews (394)

Overall rating
4.8
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, suitable for both beginners and experienced users. They praise the responsive customer service, high-quality prints, and extensive product range. The app is noted for its smooth integration with Shopify, facilitating easy order and inventory management, competitive pricing, and fast, reliable fulfillment and shipping processes.

April 28, 2022

Great app! Must recommend! Looking forward to doing more business with Fuel.
Their service quality, from printing to tech support, is also impeccable.

Welcome Native Spirit
Vietnam
Over 1 year using the app
Fuel POD replied May 18, 2022

Hi there Welcome Native Spirit. We appreciate your positive review and strive to be the best end-to-end POD service out there.
- Lyman

February 21, 2020

I love this app! great reasonable prices. I had been using printful before and i wasn't making a profit unless i made my prices extremely high but now i get the best of both worlds a POD company with great prices and i make a profit. Plus the first 30 days you get a discount on prices.The customer service gets back to u within 30mins and are very nice and helpful. I cant wait till they add more items.

love2bragg
United States
Over 1 year using the app
May 12, 2021

You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.

Deejers Design
United States
11 months using the app
November 14, 2019

Incredible POD app, I am very satisfy, Printing time and shipping time are very fast. Fuel is the best POD app

hntee
Vietnam
22 days using the app
Fuel POD replied November 19, 2019

Appreciate it! We are working on being even faster going into the holidays and 2020.

Edited March 21, 2022

Great app! I cannot wait until they have an Etsy integration. I love that they sell Comfort Colors sweatshirts and tshirts, I think this really sets them apart from a lot of other print on demand providers. Also, I've gotten nothing but good feedback from my customers regarding print quality and product quality. Most orders are also normally shipped out within 2-5 business days, BUT the reason I knocked two stars is because if they need to reprint or tell you they need to redo one of your orders, you could be waiting WEEKS until they fulfill the order. This makes for very unhappy customers and a ding on your account if you're selling on a platform like Etsy, Amazon, etc. So the system isn't extremely reliable in that regard, but again it's a great app and they seem to be a newer company so I am pretty understanding... this definitely needs to be fixed though.

EclecticDesignShopUS
United States
Over 1 year using the app
Fuel POD replied March 4, 2022

Thanks for the ❤️, Alina! Our low prices, product variety, and production speeds are what sets us apart plus help you make money.

I'm sorry that it's taking longer to fulfill your order. If there is an item that is out of stock, we will need to wait until we have more to fulfill your order. However, you can contact us and we can substitute it for a comparable item of equal or greater value. We will work on improving our processes.
- Lyman

December 31, 2020

The only reason they're getting a 2 star is because their prices are really good and I'm hoping the test order I made comes out great as well. It's only been 2 days since I started using Fuel and the headache is present let me tell you. My first issue came from the structure of placing a test order, there isn't any clear instructions on how to do that. There is not button or section where its dedicated towards you placing these kind of orders, its all just in the same place with no detail. Fine, I got through that part but then the most annoying issue I ran into was when my Test order came back with an "error". I messaged customer service and they got back to me the next day with a link to the amount of stock they have. In other words you'll have to personally wake up and check their stock daily and then manually update your items based on the stock they show on their storage link. While you're making the actual product it does not tell you what's in stock and what's out of stock and unlike other drop shippers they 100% allow it to be LIVE and RUNNING on your website without saying a word. What their customer service suggested to me was to replace the color with something similar or another item whenever a customer ordered something that was out of stock. If you don't email them about this they don't inform you either. Again, they do have great prices so I dealt with those issues and updated my items. I thought it couldn't get any worse until today when I noticed I missed out on 4 sales and one of my customers reached out to me letting me know what the problem was. Basically any time an item from Fuel was added to the cart and they attempted to check out it would give them a shipping error telling them they couldn't ship to their area/location. I had to go through Fuel's FAQ section and finally found an answer to this problem, at least I thought I did. Fuel provided instructions on how to resolve this issue by going into my settings and adding fuel to the other shipping settings in your account. I did that but did it solve the issue, no. I also made a shipping profile for Fuel itself and did that fix the issue, no. Now I'm here waiting for a response from customer service but in the mean time I'm going to go look for another drop shipper with equivalent prices even if its a bit higher because these issues and missing out on sales isn't worth a few less bucks. Try at your own risk, Fuel has potential to be great because they do have an advantage with their prices. If they can fix these big issues so many more people would use their services permanently as a first choice, I know I would but right now it only deserves 2 stars and that's me being nice and seeing their potential.

Lord of Lords
United States
Over 1 year using the app
November 14, 2019

Excellent! Shipping is fast with very good print quality. Just noticed that Fuel supports multiple countries as well. Great job!

ciamonia
Vietnam
20 days using the app
Fuel POD replied November 19, 2019

Right on! We pride ourselves on our production time and quality. Glad you thinks so too! We look forward to keep delivering those for you.

Edited October 19, 2019

I have already recommended it to some of my friends in the biz. This company is off to a great start. The prices are insanely good. Places for improvement; a better design UI and more products to choose from. Try it with a few products and see if you like it. My .02

Unlawful Threads
United States
19 days using the app
December 7, 2021

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

SKOLSOTA
United States
Over 1 year using the app
Fuel POD replied December 8, 2021

We appreciate your feedback, Andrew. As a result of Covid, our suppliers are experiencing an industry-wide production shortage on blanks. As a result, we've implemented a feature that automatically swaps similar items of equal (or greater value) to complete your order as soon as possible. In addition, we select in-stock garments that are a close match to your original item. If your buyer is unhappy with the item they received, please reach out to our customer service team, and we will make it right. All sellers are automatically opted in by default. However, we are looking for ways for our sellers to opt-out of this feature in the future. Our goal is to ensure that our sellers and their buyers are happy with their purchases.

Edited April 16, 2021

From so good to so VERY BAD. Used them for 6 months, started off great, loved their low prices and highly responsive customer service. Over the past month they have gone from so good to HORRIBLE. More than 2 weeks delayed in production (with no communication), sending out wrong sizes when they do finally produce something. Waiting to get last few orders out of production then will never use them again.

River Bend
United States
9 months using the app