Reviews (442)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface and smooth Shopify integration, suitable for both beginners and experienced merchants. They praise the responsive customer service, wide product range, competitive pricing, and fast production and shipping times. Features like the mockup generator and custom design uploads streamline operations, while no upfront costs and automation simplify logistics. Promotions and discounts are also valued for cost savings.

Edited April 4, 2022

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit.
We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, ...

PixelRetro
United States
About 2 years using the app
Edited May 24, 2022

FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality ...

Type Sale
Cyprus
About 2 years using the app
Fuel POD replied June 9, 2022

Hi there Type Sale, we hear you. We are running into issues obtaining blanks from our suppliers, but working on ways to improve our production times and hope to have this ...

December 31, 2020

We are totally new to POD and have tried a few POD apps. This is the best one in my opinion. The products are great and the price is one of the best, if not the best out there.
The app itself is so easy to use which for a beginner suits us well. 10 out of 10!! Oh, and delivery times have been great especially considering these unusual and trying times.

Personalisedprint4u
United Kingdom
About 2 months using the app
November 30, 2022

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

guldstone01
Türkiye
About 1 month using the app
March 11, 2021

Great app for apparel. Very competitive price and A+ customer service support. Creating products on shopify can be improved slightly especially when you want to go back and edit an existing listing. Besides that, I'd recommend this to anyone getting started with POD!

DOGSTROM
Canada
About 1 month using the app
February 29, 2024

Great find! They responded to my email almost instantly. Extremely amazing app features and very impressive product range. I hope to use them as my main print partner.

MarineCustomTees
United States
About 1 month using the app
Fuel POD replied March 7, 2024

What a delightful surprise to read your review! 😊 It's truly heartwarming to know that you've found our app features impressive and our product range appealing. We're very ...

February 27, 2023

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend ...

LARSOC REPUBLIC
United States
About 3 years using the app
Edited April 26, 2021

From SO GOOD to so VERY BAD. Before 03/20 everything are ok but from that until now production time takes too long time, customer support are very bad. they don't even reply even after 24 hours. I won't using it anymore

hoandv91
Vietnam
Over 1 year using the app
Fuel POD replied February 10, 2021

Thanks for the nice words, Hoan! We agree. Elsa is fantastic to work with :)

June 6, 2022

This is the WORST POD company you can rely on. They do NOT ship the orders out on time and always have delays. The new orders will ship out sooner than the old ones. Totally unreliable. If you want to have the POD supplier that can rely on this is NOT for you because you'll always have problems with your customers. We had 1000's of orders with them and I won't recommend them.

besmart-pod-store
Slovenia
Over 1 year using the app
Fuel POD replied June 9, 2022

Hi there Denis. I appreciate your honest feedback. There is an industry shortage of blanks affecting the entire POD industry. However, we've implemented an auto garment swap ...

February 26, 2024

I've been using these guys for years and migrated over to shopify on their recommendation. Love it so far.

TravelAdventureUSA
United States
About 1 month using the app
Fuel POD replied March 7, 2024

Thank you so much for your wonderful feedback! We truly appreciate your open-mindedness and willingness to try out new things and recommendations. :) <3