Reviews (410)

Overall rating
4.8
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies product management. They highlight the responsive customer service, high-quality prints, and diverse product range that enhance their store's appeal. The competitive pricing and reliable, speedy fulfillment and shipping processes are also noted. Features like easy design uploads and automated order handling make it suitable for businesses of all sizes looking to expand with print-on-demand products.

Edited June 28, 2022

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party printers. It's great they are taking steps with reducing production times however I am apprehensive because by using a network of third-party printers the production and quality will not be consistent (based on my experience with other companies who do not do printing fully in-house).
Pros - Support is very quick to respond; Cheapest shirts and mugs (but many other providers now within 50-30 cents and getting much closer) Cons - Poor print quality; Slow, inaccurate production times; Apparently they don’t stock blanks (I was told by support that they order the blanks each time an order comes in, so 1-2 days is wasted here) Poor print quality. It’s the second worst quality of the 5 major POD providers I ordered samples from; the design was “warped” (very odd, no idea how this could happen on a flat t-shirt) and the edges of the design were double lined/blurry. They’re the slowest and most inaccurate (dishonest, in my opinion) with fulfillment times. It took 13 calendar days (9 business days) to process the sample order and ship it out. And this is when they were publishing updates that their t-shirt fulfillment times were 3-5 business days. When I contacted support for an update they said this is due to the supplier that provides the blanks (the blanks are out of stock). So apparently Fuel doesn’t stock either any or enough blanks, unlike other many other POD providers, and spend 1-2 days receiving blanks for the orders that come in. Support acknowledged their backlog/stock issue but had no plans to fix it until the holidays, so another 6 months before it’s resolved and *hopefully* doesn’t happen again. Support indicated another 1-2 business days before my sample order would ship out and it took 3. I suggested they change their production estimates to 5-8 business days for more transparency and reduce inquiries, but didn’t care to and the next day published another production update showing 3-5 business days clearly knowing this isn’t true or accurate. It'd be much more professional to state accurate times, or note that some orders may take longer due to the stock issues they're having, but they didn't seem to want to acknowledge these issues unless asked, rather than put this on that production status update page or even send an email blast out. So in total I waited 16 days for a poorly printed sample order. I'm very disappointed because I choose Fuel based on a reference from a high-volume seller and quality from that order seemed better. So quality is inconsistent. There are dozens of other POD companies and many with quicker time and/or better quality. I do not recommend Fuel.

Bark Nut
United States
About 1 year using the app
Fuel POD replied June 20, 2022

Hi there Chris, I appreciate your honest feedback. Our estimated production time is generally corrected for our in-stock items. However, delays may happen if the blank is out of stock. We are taking huge steps to address the production times and quality. I've personally reached out to you.

Best, Lyman

July 4, 2023

I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.

Moon of the West
United States
7 months using the app
Fuel POD replied March 6, 2024

Dear Moon of the West,

Thanks for your feedback. We’re sorry for the hassle our stock shortages and slow communication caused you. Your words hit home, and we’ve been working hard to do better.

This past year, we’ve really buckled down on improving things, focusing particularly on establishing a process that allows us to be more proactive in identifying and alerting about order issues before they escalate to a point where our customers need to reach out to us. In the last six months, we’ve seen real progress. Our team has become more adept at quickly identifying issues, informing our sellers early, and resolving problems swiftly to ensure timely order fulfillment and better communication.
We know we dropped the ball, and we’re genuinely sorry. We’re here if you need us or would love to discuss more,

Thanks again for pushing us to improve,

The Fuel Team

October 27, 2020

I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I was told every single time that they are completing that rate on 85-90 percent of orders. Over 10 orders with angry customers. Not just regular customers, sports mom customers who paid money to be left waiting. DO NOT USE THEM IF YOU PLAN ON SELLING TO FRIENDS AND FAMILY ESPECIALLY. All orders were shipped to central Indiana late, from Indianapolis supposedly.

TK DesignsLLC
United States
6 months using the app
July 7, 2020

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer.I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I canceled the application and did not receive a refund

hxfullfillment
Vietnam
11 months using the app
March 12, 2022

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

Wild Buffalo Gifts
United States
11 days using the app
Fuel POD replied March 15, 2022

We appreciate you choosing Fuel, Suzie. We strive to be the best POD out there from our pricing and customer support. If you need anything to help you grow your store, we're here to help!
- Lyman

October 16, 2020

I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.

Politics Bee
United States
5 months using the app
Fuel POD replied October 16, 2020

Hi there! Very confused what the issue is here. We received your order on September 20th and it shipped 2 days after on the 22nd.

I do see USPS had a delay with the package in transit but it will be to your front door tomorrow. Reached out via email to further clarify.

Thanks!

May 11, 2021

Служба поддержки работает быстро и эффективно. Все возникающие проблемы решаются. Я сотрудничаю с этим производителем по поставкам худи. Качество очень хорошее. Из минусов - не отслеживается посылка и достаточно долгое изготовление продукции

LalaBel Poster Bozar
Belgium
9 months using the app
December 18, 2019

Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.

cottonballot
United States
5 months using the app
Fuel POD replied December 18, 2019

We are a little confused by this one. You have not logged into the app for over 3 months and never wrote into our support team. We are more than happy to help you out but looks like you are reviewing us without actually using our app. Regardless, we emailed you to find more info :)

May 26, 2020

It's the most cost efficient app. Also it has the quickest delivery time. So its the best out of all. The chat support is also very responsive & helpful. Go for it.

Joy Goodies
United States
9 days using the app
July 25, 2020

We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.

There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.

Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.

Balls Deep Tackle
United States
4 months using the app