Reviews (407)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, ideal for newcomers to e-commerce and print-on-demand services. It is praised for responsive customer service, high-quality prints, and a diverse product range, all at competitive prices. The efficient fulfillment process and intuitive design tools enhance merchant and customer satisfaction, while no upfront costs and custom thank-you notes add value. Educational resources further help merchants maximize app usage.
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Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer.I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I canceled the application and did not receive a refund
We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.
We appreciate you choosing Fuel, Suzie. We strive to be the best POD out there from our pricing and customer support. If you need anything to help you grow your store, we're here to help!
- Lyman
I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.
Hi there! Very confused what the issue is here. We received your order on September 20th and it shipped 2 days after on the 22nd.
I do see USPS had a delay with the package in transit but it will be to your front door tomorrow. Reached out via email to further clarify.
Thanks!
Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.
We are a little confused by this one. You have not logged into the app for over 3 months and never wrote into our support team. We are more than happy to help you out but looks like you are reviewing us without actually using our app. Regardless, we emailed you to find more info :)
Служба поддержки работает быстро и эффективно. Все возникающие проблемы решаются. Я сотрудничаю с этим производителем по поставкам худи. Качество очень хорошее. Из минусов - не отслеживается посылка и достаточно долгое изготовление продукции
It's the most cost efficient app. Also it has the quickest delivery time. So its the best out of all. The chat support is also very responsive & helpful. Go for it.
We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.
There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.
Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.
*UPDATE* Changing from 5 stars to 3 because after a month or 2 of wearing one of the test shirts I had printed, I noticed the print started cracking and flaking. Not a huge amount but, honestly, when trying to grow an apparel business any amount is too much. All the other positive things remain true but I may just end up finding a new pod service for the time being over this.
Made a switch from Printful to Fuel and so far have not been disappointed. Before I go on, it must be noted that the printed colors from Fuel were nowhere near as vibrant as Printful's printing. Having said that, Fuel offers low enough prices that I was able to significantly reduce prices for my customers while simultaneously increasing my profit margin. The quality of products is mostly on par with Printful, though with less options. Oh, and the excellent shipping speed must be noted. Its my understanding Fuel uses expedited shipping at no extra cost (or something like that). Im looking forward to more improvements on Fuel and definitely looking forward to having more options in products but for the time being Im definitely sold on Fuel.
PS - *Dear Fuel, add leggings!*
Stay away from this junk service if you don't want your business to crash!!
I have used a lot of services from different providers but I have not seen a bad service like Fuel.
They don't even care about your complaints or suggestions, they simply take your money and do what they want, and you suffer the disastrous consequences of their bad way of doing things.
A lot of my orders are not shipped for more than 20-30 days. I got many negative feedback. Customers service sucks. We will work with another one.