Reviews (442)

Overall rating
4.8
Counts per rating level
  • 81% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface and smooth Shopify integration, suitable for both beginners and experienced merchants. They praise the responsive customer service, wide product range, competitive pricing, and fast production and shipping times. Features like the mockup generator and custom design uploads streamline operations, while no upfront costs and automation simplify logistics. Promotions and discounts are also valued for cost savings.

Edited April 1, 2022

Update (4/1/2022): Fuel used to be fantastic for its price offerings, but today prices rose as much as 30% on some items. As someone who buys blanks for a living by units in the thousands, I know the rates they can get them for. Super unfortunate that we will be taking our business elsewhere now for majority of our items.
Update (1/8/2022): I want to to love this POD vendor so badly since there ...

TOOTURNTTONY
United States
Over 1 year using the app
October 29, 2019

We have used every app listed and finally, finally! A team that has great pricing, awesome app, and even better support. Max has been great to work with on any questions we have. If your looking for a partner and not just an app I highly recommend the Fuel POD, hand down.

Home Teez
United States
About 1 month using the app
Edited November 30, 2022

I've been using this app since March 2020, it was great for the first couple of months but lately, customer service become the worst. They won't help me with my issue with the app even tho Shopify told me it's the devs issue, not Shopify and they started charging 2% for refunds because THEIR payment processor is charging them that fee!!! like are you serious?? we all get charged fees from our ...

Vintage Designs
United States
Over 1 year using the app
Fuel POD replied August 18, 2021

We really appreciate your support, Vintage Designs!

March 19, 2021

Every shirt/ sweater/ hat all came out absolutely perfect. We have unique colors for our brand and they were spot on with our Hue

healthyvibezshop
United States
About 1 month using the app
May 4, 2023

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE ...

PatriotDepot.com
United States
Over 1 year using the app
Fuel POD replied March 6, 2024

We regret to hear about your recent experience.

Please be informed that any use of images, campaign taglines/slogans, names, or any related materials of political figures ...

May 11, 2021

This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a ...

Doggylips.Com LLC
United States
Over 1 year using the app
May 29, 2020

So far I like their products a lot. I had some issues with the quality of the heat press transfer and they said they would send out replacements. Right now though the shipping time is extremely delayed. Currently I have 2 orders in placed May 11th and they are still unfulfilled and it's May 29th (13 business days). So be aware of that. I'm hoping things turn around though.

Ramble Provisions
United States
Over 2 years using the app
August 29, 2023

They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a ...

Flag and Cross
United States
Over 1 year using the app
Fuel POD replied March 6, 2024

Dear Flag and Cross,

Thank you for your feedback. We want to assure you that our policies are in place to respect intellectual property rights and are not intended to ...

June 14, 2020

Bad quality. All of my order is not shipped after 1 months. No one help me and support. That is really bad experience for me.

quyetdeptraikhongaisanhbang
France
About 1 year using the app
January 11, 2020

WOW! That about sums it up. I got my order within a week. The TShirt and Hoodie look fantastic and the coffee mug... they print the logo on both sides... LOVE IT! If they continue to offer their products at the prices they do and continue to provide the service and print quality that they currently do, I will be a customer for life.

I would love to see other products added such as wall clocks, ...

Saturn Rewards, LLC
United States
28 days using the app