Fuel: Print on Demand

*UPDATE* Changing from 5 stars to 3 because after a month or 2 of wearing one of the test shirts I had printed, I noticed the print started cracking and flaking. Not a huge amount but, honestly, when trying to grow an apparel business any amount is too much. All the other positive things remain true but I may just end up finding a new pod service for the time being over this.

Made a switch from Printful to Fuel and so far have not been disappointed. Before I go on, it must be noted that the printed colors from Fuel were nowhere near as vibrant as Printful's printing. Having said that, Fuel offers low enough prices that I was able to significantly reduce prices for my customers while simultaneously increasing my profit margin. The quality of products is mostly on par with Printful, though with less options. Oh, and the excellent shipping speed must be noted. Its my understanding Fuel uses expedited shipping at no extra cost (or something like that). Im looking forward to more improvements on Fuel and definitely looking forward to having more options in products but for the time being Im definitely sold on Fuel.

PS - *Dear Fuel, add leggings!*

Stay away from this junk service if you don't want your business to crash!!
I have used a lot of services from different providers but I have not seen a bad service like Fuel.
They don't even care about your complaints or suggestions, they simply take your money and do what they want, and you suffer the disastrous consequences of their bad way of doing things.

A lot of my orders are not shipped for more than 20-30 days. I got many negative feedback. Customers service sucks. We will work with another one.

More than a month still not shipped.
The print quality is very bad, I often get complaints from my customers about the print quality, they often request a refund. Fuel regularly delivered the wrong sizes and colors of the shirts that I ordered.
The worst customer service I've ever known, when you ask a question, they will answer 2-3 days later.
Bad service! I made a mistake and paid the price when choosing them

I have worked with several POD providers in this pandemic..! This is the worst company ever. i just place the order on 6th july...my order still in production. all other POD providers do their fulfilments between 2-6 working days..! I never ever use this. very disappointed. You should really manage your resources to provide a better service than this.

I ordered a hoodie with my graphic as a sample. You sent me a Fruit of the Loom T-Shirt. I waited over a week for this crap. How did your system process screw this up? The colors didn't even print well. I might as well buy my own DTG or sublimation setup. Disappointed!

I am using this app to add products to my Shopify store, its working good so far. Though I am facing some issues, not sure the problem is at their end or mine. But the integration is good. Looking forward to making Fuel my sole print provider. Do increase your portfolio of products so that I can use Fuel exclusively.

UPDATE:

It was a bit of a rocky road in the beginning, but once I was able to reach someone from Fuel, they were amazingly friendly and assisted me with an order issue I was having. They continued to follow up with me throughout the process, notifying me when my order was sent to print and when it was shipped. This really helped me change my mind about them and I will continue to use their services in the future!

*********

How many times do I need to reach out for support before they contact me back? I’ve sent three emails about an order and I’ve heard absolutely nothing. They are giving my shop a bad reputation, unfortunately and I want to use their service.

Aside from that, quality is mostly good. The colors don’t entirely match when you receive the item so the mock-ups looks way better than how they actually turn out. If your design colors are really close to the shirt color, order a sample. I had to remove pieces from my store because of this.

Hope to hear from ANYONE soon. I can change my rating if they make it right. I guess we will find out.

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer. I ordered samples recently and they were horrendous - the design was faded, cracked, and tiny compared to the size of the garment. They didn't even give me a full refund! The only plus is their pricing which is the cheapest I've seen anywhere. I guess you get what you pay for. There needs to be serious improvements in print consistency, quality, and customer service. I was looking forward to working with them but now I have to look elsewhere.

Update. Finally got a response. Much appreciated. Will see how things go from here! As anew customer, I would expect better. Submitted one product to test the service. Cannot get a support answer now. Fours days and counting. Happy to change the star rating if Fuel would step up and provide some actual customer service.