Gameball: Loyalty & Rewards , 217 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty program app for its gamified customer experience and customizable features like badges, challenges, and dynamic discount codes. They appreciate its easy setup, powerful search feature, and potential to increase customer lifetime value and average order value. The app's multilingual support and detailed analytics are also praised. Many commend the efficient and responsive customer service. The app is noted for its competitive pricing and a free plan, making it suitable for all business sizes.
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I love where this app is going and the customer support from Omar was outstanding. I feel the pricing is a little top heavy and some features should be accessible in lower tiers like missions and campaigns.
Thanks for your review! We are always happy to support.
Your feedback will be taken in consideration. We take feedback too seriously :)
I wanted to be your first review!
I really like how Gameball looks & feels. I think it's s the best in customers engaging that recently joined Shopify App Store. I am looking to witness it in top engaging apps, will keep using at and share the results with you, keep going gurus!
We are so happy you are enjoying our app! :)
Thanks for your feedback!
Great app with smooth user experience and pretty flexible to set-up. Best part is the support team, they know what they are talking about and also suggest great ideas!
Extremely thrilled to hear that, Shaz! Thank you so much for your sweet words.
We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".
Thank you for your review Hadeel!🌻
Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!
app molto completa, la sto provando e l assistenza è eccellente. contiene molti rpogrammi di affiliazione e rewards
Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!
We are super happy with your feedback! And glad all our support team will be happy to help anytime
It's fantastic!
I already designed this app from an online store that I really like, but when I tested the app in my own store, I loved it!
I strongly recommend!
Thank you for your review, Silvia! We look forward to keeping up with your expectations 💛
THIS APP IS DISASTER
They creat something that they cannot change and they dont know how to change.
I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :)
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I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR
Update:
We're sorry to hear that you were unhappy with our previous response. We apologize if our message caused any frustration or misunderstanding.
However, we kindly ask to maintain a more professional and constructive language as we are only here for you and to support you and we will always do.
We are always happy to assist and provide evidence of any communication as needed. So please feel free to reach out to me directly at "rana.hatem@gameball.co" so we can discuss this further and work towards a resolution.
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We appreciate you taking the time to share your feedback about our app. We apologize for any inconvenience caused.
I would like to clarify that our records indicate that our team worked to resolve the issue promptly and that you were notified of the resolution on March 25th. with direct confirmation from your side that it has been resolved so, we would appreciate it if there were anything else that you needed help with, we would love to help.
We are always open to customer feature requests and we regularly review feedback from our users and work to implement the most requested features in a timely manner. While we may not be able to accommodate every feature request, we are committed to continually improving our product and providing the best possible experience for our users.
Thank you again for your feedback and for being a valued user of our app.
This app allows me to perfectly get customers back in to my store! Cha-Ching! Habiba was incredibly helpful and a wealth of knowledge!
We are so excited to help you turbocharge your acquisition and retention rates :)
Your feedback is much appreciated, thank you!