Reviews (235)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting a potential sales increase of up to 1.5X. It features a customizable loyalty program with badges, challenges, and levels, and supports multiple languages for global usability. The app integrates well with Shopify POS and Judge.me, enhancing its functionality. Merchants find it user-friendly and easy to set up. The customer support team, including members like Dania, Lauren, and Habib, is frequently praised for their responsiveness. Continuous updates and new features indicate an actively evolving app, responsive to merchant feedback.

December 9, 2019

I wanted to be your first review!
I really like how Gameball looks & feels. I think it's s the best in customers engaging that recently joined Shopify App Store. I am looking to witness it in top engaging apps, will keep using at and share the results with you, keep going gurus!

The Makeup Shop
Egypt
10 days using the app
Gameball replied December 24, 2019

We are so happy you are enjoying our app! :)
Thanks for your feedback!

April 29, 2022

Great app with smooth user experience and pretty flexible to set-up. Best part is the support team, they know what they are talking about and also suggest great ideas!

staging-browzeapp
United States
10 days using the app
Gameball replied May 8, 2022

Extremely thrilled to hear that, Shaz! Thank you so much for your sweet words.

January 22, 2023

We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".

Joviality-eg
Egypt
10 days using the app
Gameball replied January 30, 2023

Thank you for your review Hadeel!🌻

January 12, 2023

Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!

Sisters Boutique & Gifts, Inc.
United States
10 days using the app
Gameball replied May 21, 2024

Hi Kaitlyn

Thank you for the glowing review! We're so glad to have you as a client.

August 19, 2022

app molto completa, la sto provando e l assistenza è eccellente. contiene molti rpogrammi di affiliazione e rewards

Casafolino.com
Italy
9 days using the app
January 10, 2023

Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!

Recycle Read Repeat
United States
8 days using the app
Gameball replied January 30, 2023

We are super happy with your feedback! And glad all our support team will be happy to help anytime

Edited March 30, 2023

THIS APP IS DISASTER
They creat something that they cannot change and they dont know how to change.
I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :)
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I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR

Homerunpet-JP
Japan
7 months using the app
Gameball replied March 30, 2023

Update:

We're sorry to hear that you were unhappy with our previous response. We apologize if our message caused any frustration or misunderstanding.

However, we kindly ask to maintain a more professional and constructive language as we are only here for you and to support you and we will always do.

We are always happy to assist and provide evidence of any communication as needed. So please feel free to reach out to me directly at "rana.hatem@gameball.co" so we can discuss this further and work towards a resolution.

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We appreciate you taking the time to share your feedback about our app. We apologize for any inconvenience caused.

I would like to clarify that our records indicate that our team worked to resolve the issue promptly and that you were notified of the resolution on March 25th. with direct confirmation from your side that it has been resolved so, we would appreciate it if there were anything else that you needed help with, we would love to help.

We are always open to customer feature requests and we regularly review feedback from our users and work to implement the most requested features in a timely manner. While we may not be able to accommodate every feature request, we are committed to continually improving our product and providing the best possible experience for our users.

Thank you again for your feedback and for being a valued user of our app.

May 9, 2022

This app allows me to perfectly get customers back in to my store! Cha-Ching! Habiba was incredibly helpful and a wealth of knowledge!

MY TEE USA
United States
7 days using the app
Gameball replied May 9, 2022

We are so excited to help you turbocharge your acquisition and retention rates :)
Your feedback is much appreciated, thank you!

May 17, 2022

Found this app after reviewing multiple apps for our rewards portal. Great service, Habiba was great on our set up call ! Lots of flexibility in this system.

Lightwave
United Kingdom
7 days using the app
Gameball replied June 12, 2022

We are so proud we made it :)
It's absolutely our pleasure to have you, and thank you so much!

September 11, 2022

このアプリは、完成度が大変高いよいアプリだと思います。フリープランも充実していますのでスタートアップの方には大変おすすめできると思います。有料プランは更にすばらしい機能と細かな設定ができるようです。本当に素晴らしい。加えてサポートが更に素晴らしい経験でした。Daniaさん手厚いサポートに心より感謝します。このアプリで、必ず結果を出していきたいと思います。

age-design shopify store
Japan
6 days using the app