Reviews (232)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty program features that enhance customer engagement and retention, leading to increased sales. The app is user-friendly with customizable rewards, referral tracking, detailed analytics, and gamification elements. Integration with Shopify POS and Judge.me is beneficial. The support team is responsive and helpful, with special mentions of excellent service from team member Dania. Continuous updates improve its functionality and relevance in customer management.
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I am in the process of setting it up but it has been pretty easy. The customer service team is excellent and took the time to answer all of my questions. Dania is the best! I highly recommend this app as it meets my reward program needs.
App carina che però può essere migliorata, sono comunque riuscita a configurare il programma grazie all'aiuto della gentilissima Dania :)
Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day.
While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise).
Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began.
I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.
Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications.
Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again.
As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it.
We will always be there to help and we will always be there if anything goes in a way it shouldn’t.
Une application que je cherchais et finalement j'ai trouvé tout ce dont j'avais besoin pour développer les ventes pour moi ainsi que le personnel et les services et les réponses aux messages instantanés, et un merci spécial à Omar
Nous sommes tellement heureux que vous appréciez notre application.
Merci pour vos commentaires! :)
Gameball was the easiest, most fun, functional, and accessible to new Shopify users. Rana has been a great support, and we look forward to the an even greater platform going forward.
We are thrilled to see the positive feedback. Thank you for choosing Gameball!
La mejor aplicación de la app store para recompensas sin ningún tupo de dudas. Falta algunas cosillas por mejorar pero aun así es la mejor
Estamos encantados de escuchar esto y nos encantaría saber lo que nos estamos perdiendo!
I love where this app is going and the customer support from Omar was outstanding. I feel the pricing is a little top heavy and some features should be accessible in lower tiers like missions and campaigns.
Thanks for your review! We are always happy to support.
Your feedback will be taken in consideration. We take feedback too seriously :)
I wanted to be your first review!
I really like how Gameball looks & feels. I think it's s the best in customers engaging that recently joined Shopify App Store. I am looking to witness it in top engaging apps, will keep using at and share the results with you, keep going gurus!
We are so happy you are enjoying our app! :)
Thanks for your feedback!
Great app with smooth user experience and pretty flexible to set-up. Best part is the support team, they know what they are talking about and also suggest great ideas!
Extremely thrilled to hear that, Shaz! Thank you so much for your sweet words.
We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".
Thank you for your review Hadeel!🌻