Reviews (137)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to convert social media followers into real customers, enhancing both customer acquisition and retention. It is praised for its effective social media integration, which boosts VIP and subscriber lists, sales, and influencer program management. Key features include automated influencer outreach, Klaviyo integration for email and SMS marketing, and automated rewards for social engagement. The app is user-friendly due to its seamless Shopify integration and is supported by responsive and helpful customer service, especially during personalized onboarding. Continuous updates and reliable performance further solidify its reputation among e-commerce businesses aiming to link social media engagement with sales efforts.

June 20, 2023

Gatsby is great! They are so helpful through the onboarding process and respond promptly to all of our questions via email. The program takes only a little bit of time to set up but is user-friendly, well-integrated, and a much better fit for our customer base compared to other affiliate programs. Highly recommend!

sanitas skincare
United States
About 1 year using the app
Gatsby replied June 20, 2023

Thank you so much for the amazing review! We look forward to working with you! I know Jared mentioned to the team how awesome you guys!

Edited August 6, 2021

We found this app and are so delighted so far with the quick, professional service we have received from Brett! He organized a zoom meeting to help me set up Gatsby and integrate Omnisend. Brett was extremely helpful and patient. He is even taking the time to zoom with my staff to go over all the benefits and features of using Gatsby! Thanks Brett

Mia Melon
Canada
12 months using the app
August 2, 2022

Gatsby has become an incredibly important part of our Influencer Strategy at Kulani Kinis and has assisted in managing our growth to now almost 600,000 followers on Instagram. Before we signed up to Gatsby, we were struggling to manage the large amount of collaboration requests we were receiving per day and didn't have the capacity to interact with or foster relationships with micro-influencers, who were providing us with valuable UGC. Gatsby provided us with a solution to automate this process at scale, whilst also retaining a personalised connection with ambassadors. It has enabled us to build a community of highly engaged influencers or Kulani ‘Sun Chasers', who now organically promote our brand. We’ve worked alongside Gatsby for over a year now, and have it set up across all 5 of our Shopify plus stores, in which time we have seen impressive results from the app! So far, we have received over 12 000 content pieces from Sun Chasers mentioning us on Instagram and TikTok with 13.5% of all Influencers in the Sun Chaser program, and 33% of Influencers signed up with 50,000+ followers, having mentioned us at least once on Instagram. We've measured a huge 17x ROI from Gatsby just over the past 6 months. About half of that ROI is coming from our Sun Chasers increasing their own life-time-value with us, buying more swimwear for themselves to wear & promote on their Instagram and TikTok, and the other half is from the orders they're bringing in from their followers. Being able to manage such a large ambassador program at scale is the magic key here. Gatsby allows us to open up our ambassador program and get more customers involved, thereby increasing customer loyalty & LTV and driving in new business. During the past 6 months, our Sun Chasers have placed 2,244 orders with us worth $197,000 USD (net of any discounts) for themselves from initial purchases upon signing up to the program alone, and they've driven an additional $230,000 from 3,336 orders coming from their followers. Gatsby's 17x ROI doesn't even take into account subsequent purchases made by Sun Chasers, the value in the UGC, nor the time saved from being able to automatically track and scale our community. We have also also seen high engagement rates from our Sun Chaser list inside Klaviyo, including a 35% submit rate on the Klaviyo sign up form on our USA website and a 6.8% submit rate on our post purchase sign up form. Our Sun Chaser Welcome Emails have on average an 80% open rate and our Sun Chaser Campaign Emails have consistent open rates of over 50%. To top this all off, the Gatsby team is always willing to jump on calls with us and are quick to fix any issues we encounter at the drop of a hat. I have never worked with an app which is so hands on, involved and responsive to our questions and requests. We look forward to continuing to work with Gatsby and are excited to keep growing our Ambassador program alongside the app!

Kulani Kinis
Australia
12 months using the app
March 13, 2018

We've used Gatsby to supplement our social media influencer marketing as our team's bandwidth has had more demands placed on it. Gatsby has been extremely useful in identifying loyal customers who can double as influencers for us and making those connections for us automatically. Because they're already customers, there's no need to educate them as much about the product, and they're typically willing to collaborate. I would definitely recommend Gatsby to any company looking to expand their influencer marketing initiative.

Oats 3
United States
12 months using the app
May 12, 2022

Gatsby really came through in explaining how their app works. This is really going to help us get going with working with our influencers!

Leto Collection
United States
11 months using the app
July 21, 2021

So far, I'm very happy. Support has been incredibly helpful and they have great integrations, including Yotpo Loyalty and Rewards, which together make an amazingly powerful UGC/influencer setup. I highly recommend

Vela Apparel
United States
10 months using the app
June 22, 2022

We have used Gatsby to help us find influencers already interested in our brand. We've been able to automate a large portion of this for our Ambassador Program where we've activated a large number of our audience to get them talking about us to their own followers. Jared has given extensive help with flows, Gatsby and troubleshooting. The team is always passing along suggestions to help boost results which we've seen in our sign ups and click through rates on embedded forms. Both Brett and Jared have gone above and beyond to keep us up to date and onto the latest functions. They are constantly taking feedback and suggestions on as a way to keep developing Gatsby and making it even better! Thanks guys!

Famous Footwear
Australia
10 months using the app
November 15, 2020

I work really closely with various influencers and this app helps my company do it. The app is pretty straightforward to set up and the discount code and email flows are easy to set up. Also fantastic customer service from Brett the CEO.

SheLovesBlooms
Singapore
10 months using the app
Gatsby replied November 24, 2020

Thanks Yvette! Looking forward to our check-in call in a couple weeks. Have a great BFCM!

October 1, 2018

We were hesitant at first to install another app/feature on our site but looking back, we wonder why we did not install Gatsby sooner! Our sales have increased greatly as well as our interaction with customers.

Brett with Gatsby has also been extremely helpful with the installation and setup process, we would not wish to change a thing!!

Ryno Power
United States
9 months using the app
March 23, 2023

Way above and beyond! We were so thrilled to find Gatsby, it's exactly what we were after - amazing product and Jared is awesome! Thanks again!

System Three Resins
United States
9 months using the app
Gatsby replied May 5, 2023

Thanks for the awesome review and shoutout!! I'm happy we get to be a part of helping grow your ambassador program! Excited to see how it looks in 6 months.