Gelato: Print on Demand , 584 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, seamless integration, and high-quality prints. They praise the responsive customer service, fast fulfillment, and competitive pricing. The app's global reach, variety of print products, and commitment to sustainability are also valued. Merchants find the automatic order processing and bulk implementation beneficial for managing large volumes. They also value the resources for business growth and detailed order tracking.
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Very simple use , but have a trouble with some API for Amazon Sell.
Hi,
Thank you for your feedback! We're glad to hear that you find Gelato easy to use. We apologize for the trouble you encountered with the API for Amazon Sell. We're constantly working to improve our platform, and we appreciate your input. If you have any further issues or suggestions, please don't hesitate to contact us directly at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
It is super easy to set up & get going. Local area deliveries - Get in. Just what I was looking for. Other apps for print on demand don't hold a candle to Gelato
Hello,
We're glad to hear that you find Gelato easy to set up and that it meets your needs for local area deliveries. Ease of use and efficient local services are certainly valuable aspects of a good print on demand platform.
If you have any further comments or questions, or if there's anything specific you'd like assistance with, feel free to let us know,
Bartosz
Gelato Support Team
amazing!
Hi,
Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you ever need assistance.
Kind regards,
Michal
Gelato Support Team
Please lower your subscription costs on the mockup images. It's outrageous for me to pay $119 /month for images with people where at Printify, you can get them for free. Also, I wish you could have more options, especially in the sportswear. Like add athletic tank tops or something. The format of the customization is good though.
Hello,
Thank you for taking the time to share your feedback with us and for helping us to improve our platform and experience.
Regarding your concern about subscription costs, we understand your perspective and are constantly working to provide more value to our users. While our paid plans include a wider range of mockups, we also offer a selection of mockups on our free plan. We've noted your request for additional sportswear options like athletic tank tops as we continue to expand our product range to better suit your needs. If you have any further suggestions or questions, please don't hesitate to reach out.
Thank you for choosing Gelato,
Bart
Gelato Support Team
Perfect.
Hello,
Thank you for your feedback! We're thrilled that you had a great experience with our support, quality, and products. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your experience remains exceptional.
Best regards,
Bart
Gelato Support Team
Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped.
Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later.
Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.
Hi,
We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve.
We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery.
Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future.
Best regards,
Kyle
Head of Customer Service
I love it y’all make my products just like the image I appreciate y’all a great team keep up the good work guys
Hello,
Thank you so much for your kind words! We're thrilled to hear that you love the way we bring your products to life. Our team is dedicated to providing high-quality printing and a seamless experience. If you ever have any questions, suggestions, or need assistance, feel free to reach out. We appreciate your support, and we'll do our best to keep exceeding your expectations.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
Cool! I love the design options and automated pricing system for my shopify shop integration.
Hi,
Thank you for your glowing review! We're glad to hear that you're loving the design options and automated pricing system in our Shopify app. Providing intuitive tools to enhance your Shopify shop integration is our goal, and we're delighted to have met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out – we're here to support you. Thank you for choosing Gelato, and we look forward to being a part of your continued success.
Best regards,
Michal
Gelato Support Team
perfect right now
Hi,
Thanks for your review! If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato,
Bart
Gelato Support Team
It great❤️
Hello,
Thank you for sharing your feedback with us! Seeing that heart emoji made us smile.
If there's ever anything we can do to make your experience even better, just drop us a line.
Best regards,
Bart
Gelato Support Team