Reviews (119)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for efficiently directing customers to the appropriate regional store, enhancing user experience and potentially increasing conversions. It supports multiple stores and currencies, features easy installation, and offers straightforward configuration. Key functionalities include IP whitelisting, automatic and manual redirects, customizable pop-ups, banners, and a GDPR compliance pop-up. The app is noted for its reliable performance and responsive customer support, which effectively handles issues often within 24 hours and manages customization requests, such as CSS modifications, promptly.

June 15, 2021

The team were very helpful with a tricky issue we were facing between a new clone site. Speedy & accurate response. App is very easy to use & straight forward to set up.

Banbé Eyewear
Australia
About 1 month using the app
January 18, 2019

Great app! Works well, and the added features to speed up the redirect are top-notch. Fantastic customer service!

Schaf Skin Care - USA
Canada
About 1 month using the app
October 1, 2020

This app has been working seamlessly and customer service has been fantastic. They're extremely responsive and take the effort to understand your problem and help solve it until you're satisfied. Highly recommend.

foufoubrands CA
Canada
29 days using the app
August 16, 2023

This app is a piece of garbage. They make it IMPOSSIBLE to cancel and they keep charging you every single month.

The customer service is non existent. They take weeks to respond and the answers are garbage.

DON'T INSTALL THIS PIECE OF JUNK.

Bluefish Bohemian
Canada
Almost 2 years using the app
Edited September 17, 2018

The app is pretty straight forward to setup, I'm not very tech savy so I had to reach their support a couple of times. They even helped me costumize the look and feel of the banner.

Love Powered Co.
Canada
20 days using the app
November 5, 2020

Great support with customizing the pop-up. Easy to use app. Very happy with it all so far! GDPR banner simple and easy to set up too.

The Fabric Store Online
New Zealand
17 days using the app
April 14, 2021

Very easy to implement and the team at Spice Gems very helpful in helping with design of messaging.

Barry M
United Kingdom
14 days using the app
August 6, 2020

Great app, a couple of small glitches when it was first enabled but the SpiceGems development team were very quick to find and fix the problem - they reply to emails within minutes and are very courteous. Highly recommend this app!

Cleo Harper
Australia
7 days using the app
July 1, 2022

Having issues getting set up. Have tried to contact support multiple times but am being blocked by 'prove your human' test which isn't fully displayed on the screen so I can't see what I'm supposed to answer. I don't have another way to contact support so can you please respond to me here as I'm having issues getting the app to work.

Inessa
United Kingdom
6 months using the app
Spice Gems replied August 12, 2022

The merchant contacted us shortly after posting the review. The team has addressed all the queries raised by the merchant.

July 24, 2020

Spice Gems team has been very helpful in setting up their app for both my stores. They're quick and professional. I recommend the app

AYNI Treasures Europe
United States
5 days using the app